Rover.com | Pet SittingReviews of rover.com

Use as a last resort. While Rover provides good services such as connecting owners with sitters, an insurance plan, and a solid payment system, there are two very important facts that users must know up front. 1) Rover takes a big chunk (15-20%) before paying the sitter. So if the sitter needs to make $100, and Rover is taking 20% of the gross, the customer must pay $125. That's a 25% markup, passed to the owner. On top of that, Rover charges the owner an additional, ambigious, 5-7% fee. So, if the sitter needs $100, the owner can pay upwards of $132 - a 32% mark-up!! 2) Once an owner meets a sitter in Rover, the owner is expected per Rover's interpretation of their terms of service to always go through Rover to use that sitter. FOREVER. This means that anybody you meet there is off the market for any future arrangements unless you intend to pay through Rover. My recommendation is that you look at other options first (PSI, Facebook, vet suggestions, etc.). Know what you are committing to before enrolling in Rover.

Happy initially but after the sitter had my puppy and she barked, the sitter said she was worried she would set off all the other dogs she was taking care of and the neighbors would call the cops!!! Highly unprofessional

My puppy was fed table food from one of the sitter. I have never given him table food. I gave her his food, treats and bed. Now he begs daily. Why would I have to tell the professional sitter not to feed my dog table food. It will cost me fortune to break him of this habit.

Messages seem to disappear into the ether -- I get email and texts in response, but cannot find my original message so don't remember what the reply is in reference to. I ended up getting a sitter on dogvacy.

Sitters don't keep there profiles up dated, it says there available ,but when you try to book with them they return messages saying there going to be gone, Doesn't make your company very reliable .

Bee was great but only available three days p r week

This was the first time I had used rover.com. The sitter I met seem very friendly and thought she would be really well. I think she tried but it wasn't really aware of what she had gotten into. My dog got sick a couple nights with diarrhea which I've now been told is very normal when someone is in your home by my vet and the rover .com customer service. No calls had been made to their vet service or customer service in regards to what was going on. The day after she quit I called because I had not been contacted and they had not even been told by her that she had quit the job. Luckily I was able to get some neighbors to help out with the pets until we can get back home from out-of-state. I really feel the service need to train the sitters what to expect more. She tried to be here for him but did not realize that he was anxious having someone new in the house and if this is very common I feel the service should have provided her assistance on how to help the dog and yourself instead of having her quit half way through the week when we were 24 hours away.

I quit using Rover services after countless frustrations with their disorganized, highly unfriendly website that is more devoted towards booking stays (creating income) than servicing current client's bookings . Although I, the owner, make a request for a sitter, I cannot cancel my request. Only the sitter I've requested can cancel it and if she doesn't, my cancelled request remains as pending. Crazy. This is just a simple example of the many website obstacles that make Rover a headache to deal with. Calling their help line, I hear the same kind, friendly "we take your concerns seriously and are working to improve the site". Little has changed in the several years I've used them. Today I spoke with a supervisor, to discover her explanations for how their program works, exactly matches the convoluted, circuitous, non-sensible, illogical, unfriendly user site they have. Staff contacts via phone have been polite. Sitters hired pleasant, several extraordinary. The barriers to understanding and easy access to navigate the website exceed any benefit. There are other online pet sitting sites.