Rover.com | Pet SittingLoving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Justus C.
Rover is a great app. It allows for communication between the service provider and the customer.
Response from Rover.com | Pet SittingJul 19, 2023
Hi Justus. We're glad to receive your feedback. We work constantly to improve and make Rover an even greater community. Thanks for being part of it. If you have any questions, please reach out to us via +44 8082 812524 or [email protected]. Best, Elena.
JUSTIN
It’s okay but very expensive as fees can make up half or more of the final bill.
Response from Rover.com | Pet SittingJul 19, 2023
Hello! Pet sitters and dog walkers are the cornerstone of our business. Without their passion, hard work, and devotion to providing amazing pet care, we wouldn't be here. We're here to provide ongoing support and to help each individual grow their business—and we’re in it for the long haul. The Rover Service fees help us do that, along with facilitating Rover’s customer support, 24/7 trust and safety coverage, important site maintenance, and product improvements. They also help cover benefits for sitters, including the costs of processing payments and ongoing promotion of sitters on Rover. In short, these fees help us build our business so we can keep on supporting sitters like yours.
Steve M.
The service is excellent but the site is clunky and difficult to use. The front end needs a complete overhaul to make it user friendly
Response from Rover.com | Pet SittingJul 18, 2023
Hi Steve, thank you for your feedback! We'd appreciate if you can share more details on how we can improve the app. You can contact us emailing us at [email protected], calling us +44 8082 812524, or starting a chat in rover.com/help. We also reached out to you via email to assist you directly. All the best, Gianmarco
Katie
I had a good experience with my dog walker but that apps user experience is annoying and needs improvement
Response from Rover.com | Pet SittingJul 18, 2023
Hi Katie, I'm sorry to hear your experience with the app didn't go as smoothly as hoped. We appreciate you taking the time to share this information. Feedback from owners like you is an important part of maintaining a quality experience. If you have any questions or anything else you wish to share, don't hesitate to reach out to our Support team at 888-453-7889.
Camille
She didn’t give any attention to my cats. Also, she could add a extra visit at The last Minute but charged me a fee when I needed to cancel the visit
Response from Rover.com | Pet SittingJul 17, 2023
Hi Camille, thanks for reaching out and providing your feedback. Your booking was refunded in accordance with your sitter’s cancellation policy. To learn more, I recommend this article in Rover’s Help Center: What are the sitter cancellation policies? - https://bit.ly/3wuHKW0 Keep in mind that sitters are independent business owners and have the freedom to set cancellation policies that best fit their business. Last-minute cancellations can disrupt a sitter’s schedule and availability, and policies like these ensure the stability of their business. While we’re unable to override a sitter’s policy without their permission, you’re welcome to discuss a potential refund with the sitter. If they’re willing to offer you a further refund, please have your sitter contact our 24/7 Rover Support Team at 888-453-7889 and we’ll handle the rest.
customer
The app allows people to house too many dogs at once which could lead to neglect. For this reason, I won’t be using this service again.
Response from Rover.com | Pet SittingJul 13, 2023
Hi! My name is Charlie and I'm part of the Rover support team. We always suggest conducting a Meet & Greet with potential sitters, as it will usually indicate whether your pet is a good match with a potential sitter. This would be a wonderful time to discuss care guidelines, a sitters schedule during the stay, and your communication expectations. We highly recommend using the Meet & Greet Checklist we have on our Help Center to help you give a sitter a better understanding of what your pet requires and what you expect during the stay.
Mr Edward M.
too expensive
Response from Rover.com | Pet SittingJul 11, 2023
Hi Edward, thanks for your comments. Every sitter has different rates. If you need further information, please do not hesitate to contact us via Chat at www.rover.com/help/, Phone at +44 8082 812524 Email [email protected] Thanks, Azahara S.
Shana
I wanted to change my mind about the last person booked.
Response from Rover.com | Pet SittingJul 8, 2023
Hello Shanah. We are sorry to hear your booking may not have gone as expected. Please reach out to our 24/7 Customer Support team at 888-453-7889 if you encounter issues and would like assistance.
