Rover.com | Pet SittingReviews of rover.com

The person didn’t feed my dog and refused to bring him back

I never had a bad experience with Rover costumer service. This time I spoke with representative that was reading from paper and each time I tried to explain her something regarding my state she went back and she was reading... I could read by myself. She didn't check the state requests. She could not answer questions. She was repeating again and again to her reading. That was the worst service I got from them.

This was my first time using this site and the 1st time I'd left my pet with a non-family member. Returning home and finding a prescribed medication (that didn't belong to anyone in my household) in my dog's crate was terrifying. My dog was dazed for 2 days afterwards. My worst nightmare was this...someone harming my pet. I don't know if the pet sitter (hired through this platform) intentionally medicated my animal or mistakenly dropped a pill in his crate. Either way, I'm not sure the pet-sitter was held accountable or continues to be employed through this site. I will not be using Rover again and I hope they don't just sweep what happened to my pet under the rug.

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ALTAMENTE SCONSIGLIATI. Rover.com cancella anni di professionalità e a 40 anni ti trattano come una bambina capricciosa che dice le bugie! Se siete dei dog sitter professionisti non fidatevi di loro: piuttosto createvi una landing page professionale e non affidate la vostra identità professionale a questi personaggi. Sconsiglio vivamente questa piattaforma a tutti i professionisti seri. Dopo anni di onorato servizio, certificazioni e decine di recensioni a 5 stelle + una a 4 stelle, Rover ha deciso di chiudere il mio account e cancellare la mia identità professionale in un istante, senza possibilità di replica reale. Il motivo? Un cliente mi ha inviato il suo numero di cellulare in chat privata di sua iniziativa. Io non ho mai richiesto quel numero, non ho mai contattato questo utente fuori dalla piattaforma. Eppure, Rover mi accusa di aver violato i termini del servizio dicendo che non li ho avvisti e il che non è vero perchè ho chiamato subito appena me ne sono accorta. Ma a loro non risulta. La cosa più aberrante? Hanno eseguito la cancellazione del mio profilo il 25 dicembre, il giorno di Natale, dimostrando una totale mancanza di umanità e rispetto per la mia persona e professionalità inventando una situazione che non era realmente accaduta. A loro, a quanto pare, manca la registrazione al servizio clienti dove andavo a comunicare che il "cliente" aveva lasciato il suo numero in chat. È incomprensibile il come lavorino. Quando si cerca un confronto, rispondono a tutti con la stessa identica mail "proforma" (esattamente come il testo qui sotto): "Ciao Xxxx, grazie per aver condiviso la tua esperienza con noi. Ci dispiace che questa situazione ti abbia causato tanta frustrazione e sconforto. Comprendiamo quanto possa essere scoraggiante quando azioni che dovrebbero essere conformi alle regole comportano comunque restrizioni dell'account. Le nostre politiche di comunicazione fuori dalla piattaforma sono progettate per proteggere sia i pet sitter che i proprietari di animali domestici, e le restrizioni dell'account non vengono mai imposte con leggerezza. Tuttavia, vogliamo assicurarci che le tue preoccupazioni siano pienamente prese in considerazione. Se sei pronta a riesaminare l'incidente o a discutere i prossimi passi da intraprendere, il nostro team di assistenza è disponibile 24 ore su 24, 7 giorni su 7, al numero (888) 453-7889 e può aiutarti con ulteriori indagini- Xxxxx" E ho ricevuto questa stessa risposta identica anche sulla chat WhatsApp. Non esiste! Sono pessimi. Loro sostengono di non essere stati avvisati, ma io li avevo avvisati della situazione. O hanno un malfunzionamento interno al loro database o non so cosa sia successo, ma questa cosa sta accadendo a molti dog-sitter e mi sembra molto strana. Se non è possibile scrivere un numero di cellulare, devono gestire meglio il malfunzionamento che hanno internamente e impedirne l'inserimento, esattamente come fa Holidog, invece di cancellare l'identità professionale delle persone. Ora grazie alla loro "politica interna" mi ritrovo senza clienti e senza contatti dopo 10 anni di duro lavoro in cui mi sono costruita un portfolio clienti. Ora non posso più né contattare i miei clienti né loro posso ritrovare me tramite la piattaforma. Hanno cumulato le mie foto e le mie recensioni e ora mi ritrovo a dover ricominciare da capo a 40 anni. È inaccettabile. Non fidatevi: per Rover siete solo un numero gestito da bot. Possono cancellare la vostra carriera dall'oggi al domani. Se siete sitter professionisti, scappate finché siete in tempo. Inoltre, oltre il danno la beffa: io ho un gruppo di più di 5000 persone che lavorano e cercano dog sitters e nel gruppo ho fatto tanta pubblicità. Ripeto: fatevi una landing page che è meglio! AGGIORNAMENTO: dopo che l'azienda ha letto la recensione mi ha risposto scrivendo "Ciao Jessica, ci dispiace per la tua esperienza e comprendiamo la frustrazione. Le sospensioni derivano da verifiche sui termini di utilizzo. Per richiedere una revisione del tuo caso e chiarire ogni dubbio, puoi contattarci anche al +39 02 9475 6959, via mail ad XXXX o via chat da XXXX. Un saluto, Valeria" . Li ho contattati e non solo ho scoperto che prima di rispondere non possono risalire all'account della persona che ha lasciato la recensione verificando se effettivamente è possibile fare una revisione del "caso" ma in più non la fanno proprio la revisione e ti danno pure della frustrata. Impossibile oltretutto che dopo aver raccontato nella recensione l'accaduto non si fosse ricordata della persona in questione visto che mi ha risposto la stessa". Ma allora perchè dire che la mia situazione verrà revisionata se sa già che non era possibile? Una presa in giro. Confermo ZERO stelle.

I posted yesterday to say I'd not been able to get my phone verified. I had this reply: 'Hi there, we’re sorry to hear how frustrating this has been, especially when you’ve found sitters you’re interested in connecting with. Phone verification issues can sometimes trigger temporary limits, which is why you may be asked to try again later. Our Support team can help look into this and get you unstuck. Please try reaching out again at (888) 453-7889 so we can assist directly. -Brittney' I tried calling this number (from the UK) and the number on the Rover website (+448082812524). Both failed to connect. I've tried verifying again but got the same message 'You've tried too many times. Try again tomorrow'. So I'm still stuck, holiday approaching fast, no dog sitter, plenty available. Help!

I cannot begin to express how incredibly disappointed I am with the pet-sitting services provided by Mary and Randy. We made the mistake of trusting them with the care of our dogs, and it turned out to be a nightmare. First off, during our initial meet-and-greet, we made it very clear how our dogs eat, by feeding them in person. Our female eats out of her bowl, and our male eats out of his bowl, which is a slow feeder due to him eating too quickly. Both dogs are trained to eat from their respective bowls only, and we specifically went over these details with Mary and Randy. We even left detailed written instructions in the morning before leaving for our trip. Randy showed up at 4:00 pm, and left shortly after, only to return at 7:00 pm. During the first feeding, Randy COMPLETELY disregarded the instructions. The dogs were confused and anxious because he set down the wrong bowls in front of them. Both dogs were stressed and didn't eat as they should have. It was clear that Randy didn’t care about the specifics of their feeding routine. And then, to make matters worse, Randy covered up our camera, which was monitoring the situation. Shortly after, he was seen on another camera walking outside with a food dish and tossing dog food over the fence. Randy then stayed overnight and was caught on camera taking an alcoholic beverage from the fridge at 8:44 am the next morning. He left around 9:11 am. Later, when Mary showed up around 2:13 pm with another dog in her car, she let the dog out briefly and then locked it back up in the car. I hope this wasn’t a dog that she was watching. She spent only two hours with our dogs, doing absolutely nothing productive. Later that night Randy finally showed up and failed to feed the dogs properly again. He showed up at 7:00 pm, and the dogs had to wait even longer to be fed. He casually walked around the house, fiddling with his phone and turning on the TV while the dogs' food sat on the counter. Randy finally put the food on the floor, this time the slow feeder was upside down and our boy was confused, because the bowl was unfamiliar to him and was seen not eating. Randy then dumped his food into our girl’s bowl. Once again, he covered up the camera and was caught on an outside camera tossing food over the fence again. When I confronted Randy about the situation, he claimed he gave them five minutes to eat and felt that there was plenty of time. This was completely unacceptable, and absolutely absurd. Our girl is a slow eater due to a sensitive stomach, and our boy was once again confused due to his bowl not being familiar to him. Our dogs DO NOT have a time limit to eat. I informed him that we no longer required his services. However, Mary still showed up at the house, and despite my attempts to contact her to let her know we no longer needed her, she ignored me. I had to send my neighbor to ask her to leave. While my neighbor was retrieving the key and garage remote, he noticed she had dropped her bag. When the bag landed on the driveway a bottle inside of it broke and it smelled of alcohol. Later that night, I received multiple harassing text messages from Mary, which only added to the stress of this entire situation. This whole experience has been nothing short of a disaster. Not only did they fail to stick to the agreed-upon schedule, but they also neglected the care of our dogs, causing them a great deal of stress. Both Mary and Randy were clearly uncomfortable with the cameras we had in place, as they repeatedly covered them up to hide their unprofessional actions. We are incredibly grateful that we had the cameras running, because without them, we would have had no idea what was actually happening while we were away. I would not recommend Mary and Randy to anyone, and I strongly advise against trusting them with your pets. Their unprofessionalism and lack of care have made this the most stressful and upsetting experience. If you decide to hire them anyway, I would highly recommend multiple cameras that they can not tamper with to insure that your pets are being cared for appropriately. Update: I contacted Rover directly about this incident and it truly felt like they did not care We could not get a refund for the days that we canceled because “The sitters are independent contractors” and the refund will have to be agreed to by the sitter.

I'd like to use Rover but it won't send me a verification code for my phone, but keeps telling me to try tomorrow. Tried calling the number but it just kept playing me music. Pretty rubbish really. A pity as there are some good sitters near us we'd like to contact.