Chris M.
Sitter cancelled one hour before I was due to drop my dog off for 2 nights!
I found a sitter on Rover and took my dog to meetthem. It all seemed good until a couple of days later when the sitter rang me to cancel because she was now going to a party on the first night she was having him! Rover then only sent back half of the fee I paid (which took 5 days) They tried to say I cancelled! I have since received the remaining money after several messages sent! I'd be wary of using this service in future!
Response from Rover.com | Pet SittingFeb 25, 2026
Hi Chris, we're incredibly sorry to hear about this experience and understand how frustrating it must have been. This isn't the experience we want owners to have with their sitters or our support team. Sitter cancellation fees should never apply if the cancellation is due to the sitter. We're glad you were able to receive your full refund. We'll flag this to leadership to avoid mishaps like this going forward. If there's anything else we can help with, Rover Support remains available 24/7 at (888) 453 - 7889. -Brittney