Rover.com | Pet Sitting Reviews | Read Customer Reviews of rover.com

Rover.com | Pet SittingReviews of rover.com

4.635,369 reviews
Pet Services

Rover.com | Pet Sitting

About Rover.com | Pet Sitting

Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: rover.com
Website: rover.com
Category: Pet Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Rover.com | Pet Sitting reviews

Showing 841 reviews with 3 stars · Clear filters

Cheryl
Aug 15, 2023
Rover customer care service was great
Rover customer care service was great, had no issues with getting a refund and even gave me a voucher to apologise.. Don't think I'll use them again as the first person I booked my pup with let me down 4 days before I was going away! Rover then helped me find someone else and they had my puppy for 2 hours before contacting me telling me I had to pick him up because he had wet on the floor a couple of times, Which resulted in me having to cancel my plans with my daughter and go pick him up! It ruined my daughters birthday!
Response from Rover.com | Pet SittingAug 17, 2023
Hi Cheryl, thank you for taking the time to leave a review. We're sorry about your experience and appreciate your feedback. Cancelations are a challenge we're constantly looking to improve the solutions for. If you have any additional concerns please contact us through email [email protected], phone +448082812524 or chat rover.com/help. All the best, Lotta
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Melanie
Aug 15, 2023
One dog got mites at the sitter and an…
One dog got mites at the sitter and an ear inflammation.
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Karen
Aug 13, 2023
Easy to use
I like that there are a variety of options and sitters to choose from. Communication app is great! I would like to be able to search based on the persons name, location and price. Sometimes it is hard to determine if a sitter will do a specific task such as staying in the house until you speak with them.
Response from Rover.com | Pet SittingAug 13, 2023
Hi Karen, thank you for taking the time to provide us with your review. We’re constantly looking for ways to make Rover better than ever, and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help.
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Alan
Aug 12, 2023
Easy to use, but ...
It's easy to use. But I've asked for dog walking services a few times now. It says the person is available to help, but after I reach out, they tell me they aren't available, or saw my request too late. People should be more careful to make sure they are really available to help when it says they.
Response from Rover.com | Pet SittingAug 12, 2023
Hello Alan, our team received your feedback and we’re sorry about any difficulties. Please keep in mind that while a sitter may have space, your pet may not be a good fit for their current boarding. For instance, if you are looking to board a small dog and the sitter has three large dogs, the sitter may not board your pet for safety. However, if you have any questions please feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help you find the perfect match!
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Connie
Aug 12, 2023
The questions did not provide for a…honest opinion
The questions did not provide for a answer that was anything but perfect.
Response from Rover.com | Pet SittingAug 12, 2023
Hello Connie, our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
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Kim
Aug 10, 2023
Dog Vacay was a much better version of…
Dog Vacay was a much better version of this kind of online service. Rover.com customer service is practically non-existent. It's impossible to contact a real person and the online options are no substitute for being able to do that. Invariably the question I've needed to have answered isn't one found in the simple, obvious options in the faq's. I really miss dogvacay!
Response from Rover.com | Pet SittingAug 10, 2023
Hi Kim, our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
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Nydia H.
Aug 10, 2023
The site is not the easiest to navigate.
The site is not the easiest to navigate.
Response from Rover.com | Pet SittingAug 10, 2023
Hi Nydia, our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
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Paul
Aug 9, 2023
I find Rover pretty expensive
I find Rover pretty expensive. We have two really easygoing dogs. And it is pretty pricey to have someone come and let them out. It makes me really reluctant to use the platform.
Response from Rover.com | Pet SittingAug 9, 2023
Hi Paul, thanks for reaching out. I’d be happy to explain rates more. Sitters on Rover can set and edit their rates. To view all of a sitter’s rates, such as their holiday, additional dog, or puppy rate, select the See Additional Services & Rates option on the sitter’s profile. The dates, type of service, and pets included in a request will all play a factor in which of the sitter’s rates will apply to the booking. If you have any questions about the rates for a particular service, we recommend contacting your sitter. Sitters can adjust the pricing for a pending request or booked service, so long as the owner agrees to the update. I hope this helps clear things up! If you need further assistance please don't hesitate to reach out to our 24/7 Rover Support at 888-453-7889.
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