Rover.com | Pet SittingReviews of rover.com

My review is not about the site itself or the sitters. I always leave my dog with the same sitter as she is great and we trust her and most important, our dog loves her. Also the site is easy to use, no problems there. My review is about their fees. Rover is the site with the highest fees in the industry and they even lie about it. I sent an email questioning about their fee and the reply I got was: "The sitters set their own services and rates, Rover does not change their rates or advice them to increase them." "The service fee we charge is 15% on top of the booking value." Well, to start with this is not true. If you try to create a sitter profile on rover, you can see that they state the following: "You'll keep 85% of your earnings." So if you want to keep £20 per night, you need to put your price at £25 on their site. So you, as a client, is already paying 15% on your booking for their fee. The surprise is when you actually book it. On the top of the final fee, they charge you more 15% again! So they are charging 15% fee twice, once from the sitter and once from client. That is just bad and they try to lie to us when we contact support. Just a sneaky tactic that makes the service very expensive for clients. I would recommend booking your favourite sitter elsewhere as it will definitely be cheaper than Rover.

I am not impressed, tried to hire several with bad luck! A couple features are nice (background checks) but the inability to line someone up first before planning isn't good. Out of 5 or 6 people i wanted to check out a couple seemed to be confused about even showing up for a "meet and great" The last one was a nasty person that got nasty because I was trying to follow on the meet and great so I could book a needed trip. The one before did come out to check out the work and was certain she would be available , texted her to confirm and book on Rover ... she then told me she wasn't going to pet sit. Unfortunately I had already booked airfare.$$$ Guess I learned a lesson... confirm on Rover before airfare and book several people . Although I don't know if Rover will take action for a cancellation. In 15 years on care.com I never had to, always had reliable petsitters ... but that was in San Diego not Texas.

I have had one excellent experience with this service and one disaster, hence the 2 stars. The disaster occurred this morning when the sitter just didn't show up. Hundreds of dollars of cancellation fees later, she had the nerve to text that she overslept. I reached out to Rover.com and there was no number to call in emergencies like this, so I had to email. A few hours later I got a response, after my plane already took off. Great if it works, no back up if there is a problem. Lots of room for improvement....

I've had a few great sitters on Rover, but when I booked a stay this past weekend, my sitter took a photo of the instructions, including my address and phone number, to show me she had it. Rover then shared that private information in their public Rover Reel, which ANYONE can see. I reached out to them as soon as I noticed this and they said they corrected it. I checked and it was still up. I reached out AGAIN and asked again for them to take down the Reel. A few hours later, it was finally taken down with no apologies, just some explanation that IF that had happened, it would not have been shared (although I confirmed it was, my friends could see it while not logged in). She stated that I should have marked that photo as private. So, I guess it's my fault they publically shared my information. Cool.

We’ve used Rover a lot for our two dogs and had mostly good experiences. However we’ve had two bad experiences, one where a small party was thrown at our house and another where our dogs were not let out of the house for a 15 hour period. Both sitters had great reviews. Rover’s customer support was extremely disappointing in both circumstances as the implied message both times was that this was my problem to address and not theirs. We’ve consequently stopped using their platform.

I am REALLY disappointed to hear this. After investing an afternoon creating a profile, taking multiple tests, spending $20 for a background check, and making time (and paying for parking) to take two different tests I've found this process to be a let down and significantly unsatisfactory. I truly believe that the organization has made it difficult to be successful and I am still left not knowing what I did incorrectly and learning from the experience. I am highly qualified and reliable and I'm confident that the Walk Now users deserve someone who can provide an exceptional service. While I understand the importance of safety around this test I do not think it is a reflection of my skill, understanding of the harness, or ability to LEARN how to use them to the standard set by Rover. I invested time in studying for this test and watching the videos and would appreciate understanding exactly what I've done wrong. I certainly hope that you improve processes moving forward so others are not met with disappointment after investing time and money in this process to serve your organization.

Rover is somewhat difficult to use. With some effort you can find a pet sitter although they only really seem to have them in a bigger city.

If a sitter offers a "30-minute drop-in" visit for $20 (as an example) and I have three cats, Rover calculates this as three separate charges equaling $60. Does the sitter 'drop in' for 90 minutes (3 x 30) each visit? Of course not, but they calculate the bill as three 30 minute visits! Their process is completely idiotic. I deactivated my account and found someone locally who charges one price per visit with no extra fees other than on weekends and holidays.