Rover.com | Pet SittingReviews of rover.com

J ai voulu m inscrire sur rover et rapidement on vous demande de payer 14 euros de frais de dossier. Ensuite on vous donne les différents statuts et vous devez cocher le bon. Ne rentrant dans aucune case je demande à être remboursée car je ne peux pas bénéficier des annonces ne rentrant dans aucun statut proposé et donc je ne peux pas être inscrite. Ils ont refusé de me rembourser. Pourquoi faire payer avant même d être sûre de pouvoir réellement s inscrire! Procédé très malhonnête ! Je déconseille fortement ce site . Beaucoup d autres sont bien mieux. Renseignez vous bien !

My goodness, i sign up for a dog sitter and you guys email non-stop. Enough with the emails already!

I am extremely disappointed with my experience using Rover.com. I booked a pet sitter in Granada for my two dogs well in advance. We travelled two hours specifically for this booking and had purchased timed entry tickets for the Alhambra. At the exact time the pet sit was due to begin, the sitter cancelled, stating she felt we were “suspicious.” There had been no prior indication of any issue. This left us stranded. It was too hot to leave the dogs in the car, so we were unable to attend the Alhambra despite having paid for timed tickets. We also incurred fuel costs for a wasted two-hour journey. I immediately contacted Rover to report the situation. I have received no response to my email. No support, no explanation, no acknowledgment. I am requesting: • An immediate refund for the cancelled pet sit • Reimbursement for the non-refundable Alhambra tickets • Reimbursement for fuel costs incurred due to this cancellation Last-minute cancellations happen, but cancelling at the exact start time without valid cause — and with no meaningful platform support afterwards — is unacceptable. This experience has completely undermined my confidence in Rover’s reliability when travelling. I expect prompt resolution.

Pessima esperienza come pet sitter. Ho dovuto rimborsare a mie spese tutto il soggiorno di un gatto perché la proprietaria "sosteneva" che la gatta fosse stressata. Un cliente ha voluto il mio nominativo esterno perché non voleva pagare la provvigione all azienda...e da qui Rover mi ha solo chiuso definitivamente l' account, senza neanche un confronto telefonico oppure telefonata. Pessima assistenza al sitter poiché quando ero in difficoltà non sono riuscita ad avere nessun contatto telefonico con l' assistenza. ASSOLUTAMENTE DA EVITARE COME AZIENDA

I booked a sitter thru Rover with a Star Sitter. It was my first time booking. I forgot to click on pick/drop box, however I asked the sitter that I can pay cash. He had no objection. When my dog was dropped off, his leash was missing. It was brought to the sitter's attention and he said he would check. When he did not respond, I asked him and he said he did not have it. When I asked for a replacement, he indicated after settling the transportation cost! I mentioned that he never said anything and I reported him to Rover Support. It has been 8 days and even he admitted to have lost the leash, they are still investigating. Do you think how long does it take to investigate a $30.00 leash? I posted a review on the sitter and it has not been posted so far. Unfortunately, there is no partial star to rate my dealings with the Rover Support. All communication with sitter and support is available. Update: Thank you, Rover, for your prompt response. I wish that your promptness would have been duplicated earlier. Your response is amazingly lacking the main issue. My dog's leash that the sitter never returned and asking for more money. It was summarized in only my review of the sitter. Thank you.

Horrible. I have been a Rover customer when they were dog Vacay back in the day. I tried to sign in tonight after signing in successfully a couple other times today and yesterday and every time I sign in nothing happened. So it locked me out and I called customer service. They gave me a temporary password which they screwed that up and told me to wait an hour. Well, I could’ve waited an hour using my own password. So I waited an hour put in their password and it didn’t work called customer service again absolutely zero help it’s actually like they have no clue what they’re doing. They told me to click reset the password link that they sent me by email which I did and that said that it was no good to use. They told me to wait an hour and try again. Thankfully, I got this babysitter’s personal text number so Rover can kiss it. Goodbye for fees I’ll deal directly with her

The pet sitter was excellent but a week after returning I’m still fighting to get the incorrect charges straightened out. First the original charge was billed three times. I had to contact them to correct it. Because we had to extend the stay one extra night, they added another day charge($83.75), which was fine and expected. But then they added a charge of $291 for the extended stay and I’ve since received two threatening letters telling me I still owe for the extra day. The amount of work it’s taken to get the bill corrected has been frustrating and infuriating. Such a shame because the sitter was so great.

Took my money for a profile, but they wouldn't create it because I work with animals professionally. Tried to tell me i don't own my photos (I do) and they have no problem allowing literal drug addicts to create profiles, but someone like me who is actually certified in training and grooming and first aid and has owned successful and reputable pet care facilities for several decades along with insurance, is not permitted due to some fictitious conflict of interest. Clearly, the safety and well-being of the actual animals is not the priority.