Rover.com | Pet Sitting Reviews | Read Customer Reviews of rover.com

Rover.com | Pet SittingReviews of rover.com

4.635,369 reviews
Pet Services

Rover.com | Pet Sitting

About Rover.com | Pet Sitting

Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: rover.com
Website: rover.com
Category: Pet Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Rover.com | Pet Sitting reviews

Showing 841 reviews with 3 stars · Clear filters

Kevin G.
Jul 30, 2026
A 'ruff' experience!
I've used Rover for several years, and have sadly noticed a significant decline in the quality of the service. The App isn't user friendly- even simple tasks such as adjusting a booking are made complicated for owners and sitters alike. It would benefit from a significant overhaul. The customer support is extremely poor too- good luck dealing with an actual human! You're much more likely to receive a bland AI generated response that fails to address your issue.
Response from Rover.com | Pet SittingJul 30, 2026
Hi Kevin, we're sorry to hear that this was your experience. Thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We’d love the chance to make it right and meet your expectations. Our 24/7 Rover Support team is always available at 888-453-7889. -Lynn
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Carson
Jul 30, 2026
Who am I writing a report on?
Who am I writing a report on?
Response from Rover.com | Pet SittingJul 30, 2026
Hi Carson, thanks for reaching out. This is a space to share your feedback about your experience with the Rover app, including what you’ve enjoyed and any areas where you think we could improve. If you’re experiencing an issue or need assistance with your account or a booking, our Support Team is also happy to help at 888-453-7889. We appreciate you taking the time to share your feedback with us. -Lynn
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Dashlane C.
Jul 29, 2026
The search feature to find sitters…
The search feature to find sitters needs work. You can't limit the distance. You can't sort by price. The good: You can see how often they get repeat customers, and the bio gives you an idea on their personality. Still I ruled some out only after a meet and greet. The concept is great.
Response from Rover.com | Pet SittingJul 29, 2026
Hi there, thanks for your feedback on our app. We're happy to hear that you've overall found the Rover concept great. With that said, we’re always looking to improve Rover and appreciate your input. I’ve shared your comments with our product team. If you need any assistance, don’t hesitate to call Rover Support at 888-453-7889. We’re here to help. -Brittney
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PAT W.
Jul 28, 2026
I think that Jackie was probably great…
I think that Jackie was probably great with my pets. I did not leave a tip because I came home 24 hours early, yet prepaid for the full contracted stay. I also assumed that a sitter would leave my home as I left it, which was immaculate. It was not. I also had asked that my garden areas and potted plants would be watered adequately. One of my skillets that she used was ruined to the point of having to throw it away. Jackie was a very friendly person though and sent me photos of my pets.
Response from Rover.com | Pet SittingJul 28, 2026
Hi Pat, we're sorry to hear that this was your experience with Rover. While this is not the typical Rover experience, we take feedback seriously. Our Trust & Safety Team continues to be available to support you 24/7 at 888-727-1140. Please don't hesitate to reach out to us if we can provide you with any further assistance. -Lexie
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Erin
Jul 27, 2026
The full price of service was not…
The full price of service was not visible until after the pet sitter had come for a visit. I wasn’t aware that there was an additional price for the second dog. I am glad to be able to find someone to feed my dogs when I really need it but wish pricing was more transparent. $115 to feed dogs twice seems like a lot!
Response from Rover.com | Pet SittingJul 27, 2026
Hi Erin, thanks for reaching out. The final price should always show before confirming the booking. If you experienced a glitch where this was not visible, we'd want to get our IT team to review this as soon as possible. Please don't hesitate to reach out to Rover Support at (888) 453 - 7889. -Brittney
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Tracey L.
Jul 25, 2026
Great concept however you never really…
Great concept however you never really know what type of sitter you’re going to get as words can cast spells of delusion. Like a box of chocolates…you never know which type of sitter you’re going to get when you’ve not had the ability to fully vet the person due to being in a pinch.
Response from Rover.com | Pet SittingJul 26, 2026
Tracey, thank you for your feedback on our sitter review process. Each sitter profile is manually reviewed by our team to ensure it meets our quality standards. If approved, sitters can offer their services on Rover. We prioritize finding the right sitters and walkers. For assistance with your search, please contact our Rover Support Team at 888-453-7889. -Olivia
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garfield
Jul 24, 2026
I dislike added fees to the point that…
I dislike added fees to the point that I will boycott the business. Something wierd is going on
Response from Rover.com | Pet SittingJul 24, 2026
Hi Garfield, Hello, thank you for taking the time to provide us with your feedback regarding our services fees. For owners, the Rover booking fee is an 11% fee finalized at checkout based on the options and preferences selected for the booking, including dates, number of pets, duration, and any add-ons or discounts. Our fees support 24/7 customer service, trust and safety, site maintenance, and sitter benefits, including payment processing and promotions. They also fund our Rover Guarantee for peace of mind. We value your feedback—please contact Rover Support at 888-453-7889 if you have any further questions. -Lynn
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Malysa
Jul 21, 2026
Great pet sitter
Great pet sitter, but i ended up paying almost double after the company charged their fees :(
Response from Rover.com | Pet SittingJul 21, 2026
Hi Malysa, we're glad to hear you found a great sitter! Rovers fee's for owners are only 11% in North America and 15% in Europe. Additionally, depending on your location, these fees may also have a cap of $50. These fees help support our 24/7 customer support, 24/7 Trust and Safety team, secure payment processing, the Rover Guarantee in case of emergencies, and so much more. If you believe you were charged a higher fee, you can reach our support team at (888) 453 - 7889. We'd be happy to look into this for you. -Brittney
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