Rover.com | Pet SittingReviews of rover.com

The app and scheduling were easy and the sitter we booked (and met before she came to the house for four nights) had a gold star rating. Our experience was a disaster. The best thing I can say is our dog and two cats were alive when we got home. The reviews said she was a good communicator and took care of the house. Re communication: She never got in touch with us and only responded when I reached out. Review (and profile) said she sends photos. She only sent pictures when asked. She knew we were concerned about a cat that needed meds but gave monosyllabic replies when I asked about him. I have reason to doubt she did not work remotely as she said she would. She was scheduled to leave at noon on her last day, so had plenty of time before departing. The litter boxes hadn’t been cleaned (for how long?!) A window was left wide open (it was raining). A door was unlocked. Our dog, who never has accidents in the house, peed on our bathroom rug. She left the dishwasher on (a danger). Rover’s suggestion (via chat) was to block the sitter. I have reached out to them twice to ask how a sitter gets gold star ratings. They have not responded to either email.

Get a UX person. I don't have the time to spell it all out for you.

Not sure how well they do background checks, but all 6 that I did meet and greets with... weren't worth the money they request. Do better Rover...

Too many damn emails.

We hired a house sitter to stay at our house and care for our dogs. The sitter spent a very large amount of the time away from the house and our dogs were mostly left alone. Rover was almost completely non-responsive and blamed the sitter as an independent contractor all while taking no accountability. I would not recommend using them. I am updating my review from 1 star to 2 stars. After about a month, Rover did agree to a partial refund.

My Rover pet sitter was fantastic! The Rover website was very disappointing! I ended up having to call customer service and have the agent cancel and rebook my reservation. I may give Rover another chance, but I cannot in good conscience give you a higher rating.

I was extremely disappointed to discover that this company has taken over from cat in a flat and also changed its pricing structure from charging per visit to charging per cat. This feels like an unjustified price increase rather than a fair reflection of the service being provided. The sitter is already attending the property for a scheduled visit, so charging separately for each cat appears excessive, particularly for households with multiple pets. The amount of time spent at the visit does not increase proportionally, yet the cost to the customer can increase dramatically. While the quality of care has been acceptable, this pricing policy comes across as opportunistic and poor value for money. Loyal customers are effectively being penalised simply for owning more than one cat. Transparency and fairness are important in any service business, and unfortunately this change has left a very negative impression. I would struggle to recommend this service to multi-cat households

The initial visit commenced with the arrival of the Sitter, who let the dogs out. Unfortunately, one of the dogs jumped the fence, causing the Sitter to call in a bit of panic. Consequently, I had to call on another individual to assist her. This happened to be our normal sitter who initially had other plans but had to cancel them, which was extremely lucky for us, and she was able to immediately run to the rescue. During this time, the Sitter inquired about the possibility of having the other sitter take over and watch the dogs for the remainder of the visits and requested the cancellation of the remaining visits. I agreed to her request. The remainder of the visits were canceled as requested and it was mutually agreed upon. I then hired the other Dog Sitter. We were already out of town at that time and it was the best solution. Prior to the cancellation, we had conducted a meet-and-greet, during which I affirmed that the Sitter was capable of handling the dogs. The Sitter confirmed with me that there would be no issues. I confirmed this because our dogs have a somewhat challenging dynamic. I subsequently contacted Rover’s customer service to inform them of the situation. They only provided me with a partial refund. They explained that, according to the sitters’ cancellation policy, we would only receive a partial refund despite the fact that the Sitter had canceled the visits due to her inability to fulfill the remaining commitments. Consequently, I ended up paying partial payment to the Sitter, the cost of Rover, and the cost of the other Dog Sitter all this while I was already out of town, which incurred additional expenses as well as stress. Despite none of this being my fault, it ultimately resulted in financial losses for me.