Rover.com | Pet SittingReviews of rover.com

Response from Rover.com | Pet SittingAug 31, 2023

Hi Debbie, thank you for taking the time to provide us with your review. We’re very sorry to hear this was your experience. While this is not the typical Rover experience, we take feedback seriously and would appreciate the opportunity to look into this further. Please call our Rover Support team at 888-453-7889 and we’d be happy to start an investigation for you.

Response from Rover.com | Pet SittingAug 30, 2023

Hi Katherine, we’re sorry to hear this was your experience. Thank you for taking the time to provide us with your review. Feedback from users like you is an important part of maintaining a quality experience and we value your insight. We’re constantly looking for ways to make Rover better than ever, and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help.

Response from Rover.com | Pet SittingAug 28, 2023

We’re very sorry to hear about this experience. I definitely understand how this can be frustrating! We’ve found that this can happen for a variety of reasons--from the sitter having a personal emergency, booking another appointment, to simply forgetting to get back in touch. Since sitters are considered independent business owners, not employees, they are in charge of running their personal business as they see fit. I understand how it’d be courteous to receive a response, but unfortunately, this doesn’t always happen. If you need help finding a sitter please be sure to give our Rover Support team a call at 888-453-7889. We’re available 24/7 and look forward to assisting you!

Response from Rover.com | Pet SittingAug 23, 2023

Hi Silas, we're so sorry for that experience. We do send out regular reminders to sitters to update their availability and their accounts are affected if they do not. We are also currently testing more reminder options! If you haven't already you can message up to ten different sitters a day. That way you can find the perfect match for you and your pet. Rover Support is available 24/7 at 888-453-7889 if you have any questions or would like assistance finding a new sitter.

Response from Rover.com | Pet SittingAug 21, 2023

Hi Dan, thank you for taking the time to provide us with your review. We’re constantly looking for ways to make Rover better than ever, and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help.

Response from Rover.com | Pet SittingAug 21, 2023

Hi Amanda, thank you for contacting us about this situation. As pet parents ourselves, we care deeply about the pets and users on our platform, and the safety and wellbeing of our community members are a top priority. We take these matters very seriously, please contact our Trust & Safety Team at 888-727-1140 with additional information so we can start taking appropriate steps to address this situation.

Response from Rover.com | Pet SittingAug 17, 2023

Hi Patricia, our team has received your feedback and we’re sorry to hear about any difficulties you are facing. Please note if a request is never officially booked then the request will naturally move to the Archive section of your inbox a couple of days after the requested service dates have passed. If you have any additional questions, please reach out to our 24/7 Rover Support at 888-453-7889 and we’d be more than happy to assist you in these matters. Thanks for being an important part of the Rover community.

Response from Rover.com | Pet SittingAug 17, 2023

Hi Sandra, thanks for reaching out. We’re very sorry to hear about this experience. I definitely understand how this can be frustrating! We’ve found that this can happen for a variety of reasons--from the sitter having a personal emergency, booking another appointment, to simply forgetting to update their calendar. Since sitters are considered independent business owners, not employees, they are in charge of running their personal business as they see fit. If you need help finding a sitter please be sure to give our Rover Support team a call at 888-453-7889. We’re available 24/7 and look forward to assisting you!