Rover.com | Pet SittingReviews of rover.com

Response from Rover.com | Pet SittingSep 12, 2023

Hello Ryan, this is a great question. We hold payment for services to ensure the service is paid for when it occurs. Similar to how you might pre-pay for a reservation at a salon, we hold funds until the stay is complete to ensure the most successful stay. If you have any questions, please give our 24/7 Support Team a call at 1-888-453-7889.

Response from Rover.com | Pet SittingSep 9, 2023

Hi Jennifer, Thank you for sharing your feedback. We're sorry that you ran into that issue but would be happy to assist. If you haven't already please reach out to our Support when you're able.

Response from Rover.com | Pet SittingSep 8, 2023

Hi Tara. We’re sorry for the difficulties you are experienced. Your feedback will be reviewed by the appropriate team(s) to ensure any continued issues are addressed. In the meantime, our support team is available 24/7 at 888-453-7889 to help with any questions you might have.

Response from Rover.com | Pet SittingSep 6, 2023

Hi Daniel, thanks for reaching out about holiday rates. Holidays are a busy time for everyone, sitters and pet parents alike. If part of your booking falls within a holiday period, the sitter's holiday rate will typically apply to the entire booking. You can view a list of holiday dates in our Help Center. Please note that sitters on Rover can set and edit their rates. To view all of a sitter’s rates, such as their holiday, additional dog, or puppy rate, select the See Additional Services & Rates option on the sitter’s profile. The dates, type of service, and pets included in a request will all play a factor in which of the sitter’s rates will apply to the booking. If you have any questions about the rates for a particular service, we recommend contacting your sitter. Sitters can adjust the pricing for a pending request or booked service, so long as the owner agrees to the update. If you have any additional questions, please call our 24/7 Rover Support at 888-453-7889 and a member of our team would be more than happy to assist you further.

Response from Rover.com | Pet SittingSep 5, 2023

Hi Anthony, thank you for leaving us feedback. We’re very sorry to hear about this experience. I definitely understand how this can be frustrating! We’ve found that this can happen for a variety of reasons--from the sitter having a personal emergency, booking another appointment, to simply forgetting to get back in touch. Since sitters are considered independent business owners, not employees, they are in charge of running their personal business as they see fit. I understand how it’d be courteous to receive a response, but unfortunately, this doesn’t always happen. If you need help finding a sitter please be sure to give our Rover Support team a call at 888-453-7889. We’re available 24/7 and look forward to assisting you!

Response from Rover.com | Pet SittingSep 4, 2023

Hi Marcia, our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our 24/7 Rover Support team a call at 888-453-7889 and we’d be happy to help.

Response from Rover.com | Pet SittingSep 1, 2023

Hi Bart. We sincerely appreciate your thorough feedback following your experience with us. Your feedback will be reviewed by the appropriate team(s) to ensure any continued issues are addressed. In the meantime, our support team is available 24/7 at 888-453-7889 to help with any questions you might have.

Response from Rover.com | Pet SittingAug 31, 2023

Hello Kristina. We are sorry to hear about your recent experience. Please reach out to our 24/7 Customer Support team at 888-453-7889 if you have any questions or would like any additional assistance.