Rover.com | Pet SittingReviews of rover.com

I am writing to file a formal complaint regarding your company’s quoting and billing practices for pet sitting services. The way your quotes are calculated is misleading, inconsistent, and results in inflated charges that do not reflect the actual services provided. Your company bases quotes on how many animals are in the home, rather than how many animals actually require care. This practice is unreasonable and unjustified. Charging customers for animals that are not receiving services — and excusing it under “insurance purposes” — is unclear, misleading, and comes across as intentionally deceptive. I would genuinely like to know who you believe would pay $440 for one cat for two drop‑in visits. That price point is excessive, unrealistic, and completely out of line with industry standards. It is also concerning that your company does not allow overall reviews unless a booking is completed. This lack of transparency prevents customers from sharing honest experiences and raises further questions about your business practices. I am find every outlet I can express this at. No need to respond.

Our Rover, Ashley, left our house in the middle of the night and would not return until 6:30am or even 8am. I have photos from our security cameras documenting all of this. When I asked Ashely she said that it was my responsibility to check my camera and tell her to stay the entire night. This was unacceptable! After several emails with customer support, I was given a full refund. While my experience with the sitter was not very good, my experience with Customer Service was excellent.

Worst company in history They will waste your time and steal your money Do not book w them Incompenet sitters- late

Pet sitter was unprofessional, lot reliable and left the pets unattended despeite clear instructions. He did not walk or fed the pets, drunk alcohol, unplugged safety camera and still charged for the hours he was napping. Rover did not find a replacement on time, stating it would take 24/48 hrs. I recommend staying away from Roger, they don’t stand behind their warranties.

Meine Erfahrung mit Rover wirft für mich ernsthafte Fragen zur Verantwortung dieser Plattform gegenüber Tierhaltern auf. Ich habe über Rover eine Sitterin für einen 30-minütigen Spaziergang gebucht. Da ich gesundheitlich eingeschränkt bin, wollte ich Kennenlernen und Spaziergang in einem Termin kombinieren. Die Sitterin kam zu mir nach Hause – setzte sich etwa 30 Minuten zu mir (genauer: auf mein Krankenbett!) – und ging anschließend wieder. Ein Spaziergang mit meinem Hund fand nicht statt, obwohl genau das gebucht und bezahlt war. Was mich daran besonders irritiert hat: Es ging keinerlei Initiative von ihr aus, sich tatsächlich um den Hund zu kümmern. Daraufhin schrieb ich eine sachliche Bewertung über diese Erfahrung. Kurz danach wurde mein Rover-Konto deaktiviert – verbunden mit dem Angebot, über die Bewertung „zu sprechen“. Veröffentlicht wurde sie dadurch natürlich nicht. Für mich stellt sich damit eine grundsätzliche Frage: Wie verlässlich sind die Bewertungen auf dieser Plattform, wenn kritische Erfahrungen offenbar gar nicht erst sichtbar werden? Ich habe Rover anschließend gebeten, meine Daten vollständig zu löschen. Laut Auskunft kann dieser Prozess bis zu drei Monate dauern. Mein Fazit: Wer sein Tier fremden Menschen anvertraut, sollte sich darauf verlassen können, dass Bewertungen ehrlich und vollständig sichtbar sind. Nach dieser Erfahrung habe ich daran bei Rover erhebliche Zweifel.

The Rover boarders did not let me know they were boarding another dog in the Home. The other dog attacked my small maltipoo and she has multiple wounds. I have multiple vet bills and she needs care and recovery time for up to 4 weeks. The boarders had her in their care for 2 additional days after the attack and communicated no injuries to me besides a "few yelps" and a "sensitive spot". When I arrived, my dog was in a 3/4 pain scale, according to the Veterinarian, constantly yelping, and had multiple visible wounds that I was not communicated about. 2 whole days the Rover boarders had my dog in pain.

I took my puppy over with a complete bag of supplies: bowls, food , treats, chew toys, dog bed. My dog was not even there 10 minutes when the sitter called me crying to come get my dog. I had a flight scheduled for the next morning. What a horrible experience. Still waiting for my complete refund

I had a very disappointing experience with Rover support that made me question how much the platform actually supports the sitters who make the service possible. I cancelled a booking about 12 hours before the scheduled start because the client’s communication toward me became disrespectful and made me uncomfortable continuing the service. Before cancelling, I contacted Rover support and spoke with a representative to explain the situation. During that conversation, I specifically told them I was concerned the client might leave a negative review because based on his attitude, I expected he would be angry about the cancellation. I was reassured that it would be okay and that the situation would be handled. Based on that guidance, I trusted that prioritizing my safety and well-being was the right decision. However, the client did leave a 1-star review, and Rover refused to remove it despite having access to the full conversation and the context behind the cancellation. What was especially frustrating is that Rover acknowledged the client may have been out of town and inconvenienced by the cancellation, which suggests his perspective was taken into account. My experience and the way I was spoken to, however, did not seem to receive the same consideration. There were also animal welfare concerns that contributed to my discomfort with the booking. The arrangement involved the dog being left alone in a crate for multiple days with only brief walks scheduled. As someone who takes animal care seriously, this raised concerns for me as well. Rover promotes safety and trust within its community, but in this situation I felt misled. I reached out to support beforehand specifically to ensure I was handling the situation appropriately and to express my concern about a retaliatory review. I was reassured that it would be okay, only to later learn that the review would remain and could negatively impact my ability to receive future bookings. Sitters should be able to remove themselves from situations involving disrespectful communication or animal welfare concerns without feeling that their livelihood could be damaged as a result. I hope Rover reevaluates how these situations are handled so that both pet welfare and sitter safety are taken seriously.