Rover.com | Pet SittingReviews of rover.com

Customers complained of ease of use and requested an actual phone number that is consistent with bookings. Several bookings complained to me about this over and over and Rover refused to address the issue. Customer service was extremely rude.

Sitter at no time preformed her duties and was caught doing only minimal drop in visits when she was supposed to be there for at least 8 hours a day caring for my babies including an invalid 16 year old who cannot get up or walk on his own. This was discovered the first day of my month long vacation, and after an 11 hour flight and having severe jet lag. Rove did absolutely nothing about it making me having to scramble to find someone to care for my precious fur babies while I was already abroad on the other side of the world. Rover then only gave me a partial refund. They still have failed to respond to me other then sending pre formatted responses.

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Our dog Sheyla stayed a whole week with the pet sitter Beverly. When I picked her up she was covered with some mosquitoes bites or something that the pet sitter said was allergies. She was covered in mud as well. I will never use this company to care of any of my pets. Also, after the complaint they reach out to see if any gratuity will be added disregarding my concerns with the caring of Sheyla.

After a paid meet and greet, I hired a walker via rover for 2 walks a day x 4 days. My tiny dog is on a specific schedule (9am,6pm) and the walker totally negated the schedule and instructions- one time texted that he went to his mother’s birthday party instead. When we came home our darling little dog was a mess, he was limping, he had dried poop crusted under his tail. He didn’t want to eat, his paw pads were inflamed and red with abrasions. The vet who examined him said the injuries were consistent with dragging. The sitter admitted to turning our dogs crate on its side with our dog in it “because I don’t know how to remove a small dog from a crate.” (The crate door is open and the dog goes in there when he wants to chill.) I’m out 300 dollars in services and fees and waiting for rover to approve payment for over 500 dollars in medical bills. I wish rover would be more aggressive about screening and removing bad actors from their site going forward.

So overpriced for one visit.

Avoid this company. It ignored the repeated written verbal abuse I received from an unhinged sitter within Rover’s own app, despite my complaints, and then refused to refund $35 for a service that I didn’t agree to pay for. Also, the sitter failed to return two of my dog’s toys, which cost more than $30. My experience with Rover was one of the worst customer experiences of my life.

I had an absolutely unacceptable experience with Rover that still doesn’t sit right with me years later. They allowed a literal monster to care for our dog, and when everything came to light, they took zero responsibility. This individual was eventually arrested and charged with over 45 counts of animal abuse. Let that sink in. Someone capable of that level of cruelty was freely operating on their platform, being trusted by pet owners like me. What’s even more disturbing is that this wasn’t completely out of nowhere. From what I understand, there were prior issues or charges related to animal abuse before the major case, which raises serious questions about how thorough their background checks actually are. When I reached out to Rover after learning what happened, I expected urgency, accountability, something. Instead, I got nothing. No ownership of the situation, no meaningful response, and no refund. Just a complete refusal to acknowledge the severity of what they allowed to happen. This isn’t just about one bad sitter. It’s about a system that failed at multiple levels. Rover positions itself as a safe, trusted marketplace for pet care, but this experience exposed a massive gap between that promise and reality. If someone like this can slip through and operate unchecked, how many other animals have been put at risk? It’s honestly disturbing. Pet owners are placing their trust, their homes, and their animals in Rover’s hands, and in this case, that trust was completely misplaced. The lack of accountability afterward is what makes it even worse. Mistakes can happen, but refusing to own them is what really erodes confidence. I would strongly caution anyone using Rover to do far more vetting than you think is necessary. Do not rely on the platform alone to keep your pet safe.