Rover.com | Pet Sitting Reviews | Read Customer Reviews of rover.com

Rover.com | Pet SittingReviews of rover.com

4.635,369 reviews
Pet Services

Rover.com | Pet Sitting

About Rover.com | Pet Sitting

Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: rover.com
Website: rover.com
Category: Pet Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Rover.com | Pet Sitting reviews

Showing 513 reviews with 2 stars · Clear filters

K. H.
Oct 19, 2021
Bad experience.
We had a very bad experience with a pet/house sitter. The support team reviewed our case including camera footage and photos. We did not receive the outcome we had hoped for. We have proof our dogs were left for long periods of time putting their safety at risk.
Response from Rover.com | Pet SittingOct 19, 2021
We're terribly sorry to hear of your experience and apologize if the resolution you were seeking was not met. We take safety and professionalism seriously and review any incident or issue reported to us in full in order to both assist and support as well as review care providers to ensure quality and the expectations both ourselves and pet owners have are upheld. If you have any additional feedback or questions we'd be more than happy to discuss further at 888-453-7889
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customer
Oct 17, 2021
It is not clear how to schedule a meet…
It is not clear how to schedule a meet and greet or the details of the total fees.
Response from Rover.com | Pet SittingOct 18, 2021
Thanks for your feedback. To learn more about how to schedule a Meet & Greet, check out this Help Center article here https://bit.ly/3n2ewYF. We outline our Rover fees in this article https://bit.ly/3aPaMnG. Out Help Center is searchable, check it out anytime at https://support.rover.com/hc/en-us. We hope this helps, but if you need more, we're always happy to take your call at 888-453-7889!
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John D.
Oct 13, 2021
The first person I contacted never got…
The first person I contacted never got back to me.I tried again a few weeks later and was surprised to see that the rates had changed. I guessed that the first time I checked was around a holiday. Other than that I found someone at a rate I was comfortable with and everything excellent during my trip Zero complaints!
Response from Rover.com | Pet SittingOct 13, 2021
Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
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customer
Oct 6, 2021
Revised 10/6/21
Revised 10/6/21. This review/rating is regarding Rover, not our petsitter. Our Petsitter was absolutely great, it was easy to book the booking and complete the profile etc. Discovered today that Rover charged the alternative payment method credit card instead of the primary default-set credit card then when I called to ask them to correct it, they said the only way to do that is to cancel the booking, take the money back from the sitter, credit the wrong credit card, and then rebook the booking and charge the correct credit card and pay the sitter back again. An accounting error on Rover's part should be a credit/debit accounting transaction on their end and should not involve the sitter or booking/rebooking a visit. Not pleased.
Response from Rover.com | Pet SittingOct 6, 2021
We're sorry to hear of any frustrations but are happy to hear you have found a great pet sitter who fits your needs! Although you may have multiple payment methods saved, our system will charge whatever payment method is selected at the time of booking of services. Re-booking your service does not effect your pet sitter and refunds can be processed quickly. If you still need assistance please don't hesitate to reach out to us at 888-453-7889
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Mark
Oct 2, 2021
I tried to cnx and appointment with my…
I tried to cnx and appointment with my dog sitter because she said he was too much trouble to watch and I still got charged (I did find a sitter that loves him for less).. I would like my money refunded. how do i make that happen. Please send me a number to contact Rover...
Response from Rover.com | Pet SittingOct 2, 2021
Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. As you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
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customer
Oct 1, 2021
Booking process is awful
Booking process is awful. I booked unconnected days and because one of those days fell on a holiday all the days are getting charged holiday rate. Only way around it is to book separately
Response from Rover.com | Pet SittingOct 2, 2021
Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
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Ann B B.
Sep 30, 2021
I purchased a "lion's mane" for my…
I purchased a "lion's mane" for my golden retriever to wear on Halloween. When it arrived it was nothing but a tube with some terribly fake looking fur on it there was no way to keep it on her head it was worthless and ridiculous and I returned it immediately. It's the first item I have purchased from Rover.com so I can't say that they're all bad but the one I got was terrible.
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customer
Sep 26, 2021
Our pet sitter/ house sitter that was…not trustworthy.
Our pet sitter/ house sitter that was contracted through Rover had other people visiting and staying in our home without our permission, left our dogs for 8 - 11 hours at a time on multiple occasions, and left our home a mess. We thought we could trust a Rover sitter, we were wrong.
Response from Rover.com | Pet SittingSep 27, 2021
We're disappointed to hear of your experience as we strive for pet owners to have stress free bookings while entrusting their loved ones with a care provider listing their services on our platform. If you have not already shared additional details with our Support Team, we'd love the opportunity to address these concerns further and answer any questions you might have. We're available 24/7 at 888-453-7889
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