Rover.com | Pet SittingReviews of rover.com

The booking platform is user friendly and easy to navigate. I loved the thoroughness of each sitters background checks. The problem that I found was during the checkout process once the pet sitting vists were complete. I currently have a positive balance of $223.33, however I was not able to or allowed to tip my sitter out of my positive balance bank, my credit card was charged instead. I called and the representative stated it was a system issue and was not allowed. This is poor practice to have with accounts with existing balances. Myself and other Rover members in this situation would like to see this practice change for the better.

The demand to pay right away, even tho trip was scheduled month ahead,was a little predatory in my opinon. After booking I got at least 3 reminders a day to pay or you lose your booking. Nonsense in my opinion

It was a really good service that allowed me to get in touch with numerous people to help me with my pets. The number of emails not related to that service however was obnoxious and over the edge.

I do not appreciate the request for tips. The price should reflect what is required.

Originally downloaded app to find a sitter when we’re traveling instead of boarding our baby. First sitter was amazing, but she’s hard to match availability. On we went searching for someone available & with a good price range. Second sitter was a mess & our baby came home skiddish & unlike himself with gouges in his nose as well as a bite on the side of his snout- he was attacked, but she denies it as well as blames my 5 month old puppy & not her aggressive dogs (which she states can be segregated). If your dogs are so friendly why would they need to be segregated? Among other things… My fault for overlooking her profile & giving benefit of the doubt. I submitted my written review, but in the meantime was contacted by Rover support. He told me that basically she’ll just have it on her record that my pup was injured there. That’s it…the sitter claims it was due to bricks that “scratched” my pup’s nose, when in reality they were gouges from another dog. It is clear. She gets a slap on the wrist while my pup is now traumatized? No… Oh! If you want to have your fur baby seen, you have to pay a minimum of $250 before Rover can contribute to the cost of medical bills. Don’t know what or who I can trust now. I’m not pleased with how nonchalant Rover is handling this. If this issue had not occurred, I would recommend it.

I want to edit my dogs age and weight but unable to

Over all the structure of the site is great, and offers care for cheaper than its competitor Wag, the site is easy to navigate and the filters are great. Reliability and care available can be tricky, there are many people who I would not trust with my dog. Last minute cancellations are always a possibility which makes things tricky, as I have recently had this happen. Plus, the rover app fees are always a negative. But overall it makes finding a sitter easy and sometimes it works out seemlessly.

The interface is clunky. If Im looking for a sitter Ill rely on the apps location guide ie 4.5 miles away. However 0.1 miles away turned out to be 5 miles away and my latest sitter is now 4.4 miles away according to the app. Unclear what experience dog sitters need to have to get on here. Ive had one really good experience of an experienced sitter but more by luck. Too many sitters looking to care for "fur babys".