Rover.com | Pet SittingReviews of rover.com

I've used Rover in the past, and was satisfied with care of sitters and rates. Today, I booked a week stay for my dog that includes President's Day. Rover didn't just double my rate for the actual holiday, but I'm paying double the sitter's rate for the entire week. Very unfair.

I did not use all the walks I paid for and I have not been refunded my money Rover kept it

One of my dogs had to be given medicine, when I got home one of the pills was on the floor. So it was not ensured pet took all medication and didn’t spit it out. Then I go to feed my fish and all the fish food is gone!!! There was 1/4-1/2 of the bottle left. By feeding that much all my fish could die. If it was an accident I would understand but it was not communicated to me.

The biggest problem is that when I want to contact sitters, I’m forced to enter dates and times for a boarding reservation. The first thing that has to happen is a meet and greet. So it’s irritating to have to enter a boarding date and time when I really just have questions first or want to arrange meet and greet. Sometimes I’m just trying to ffind new sitters and don’t have boarding dates decided yet! Then, after I’m forced to enter boarding dates, the only way to contact the sitter to explain I have questions amd want to arrange a meet amd greet, I have to click backward through the screens to get to the request-I can’t get there through the inbox until the sitter has replied to the boarding reservation request. Very frustrating. Also, when I’m sending out several requests in an effort to find an available sitter, I have to enter the dates and times for each sitter. It should be built so that once I’ve entered a date and time for the first request, that same date and time are entered by default automatically for other sitters I contact, then I can change dates if needed. Also annoying is that 75- 90% sitters don’t post pictures of where the dog will stay-including the yard! Instead they tend to post 25-50 picture of just dogs, with little to nothing else in the picture, which gives me no info at all! Sitters should advised to thoroughly show where the dog would be, including full photos of the whole yard! I’ve written to Rover in the past about these issues, only to have an agent respond and give me instructions as if I have no clue to navigate the site. The problem is the site, not that I don’t know how to use the site. I’d rather no answer at all than the worthless type of response I received. Also, there should not be a limit to the emails I can send daily. About 6 months ago I was in a pinch and not able to find a suitable sitter timely. Finally, as my trip neared, I was sending many emails to contact sitters only to be cut off that day. I had to create a new profile in order to be able to continue my search and locate a suitable last minute sitter. Needless to say, this was a very stressful situation resulting from Rover’s email limit policy. The typical reason a user would be sending many emails in one day, is because they’re desperate to find a sitter when a previously arranged sitter may have fallen through or user hasn’t found the right sitter yet. Lastly, sitters should be more strongly encouraged to keep their calendars up to date. When they don’t do so, it causes quite a bit of wasted time as I parse through who is actually available. I am very hopeful you will take adequate time and resources to make improvements to the functionality of the site. Please feel free to contact me for additional details if it might be helpful.

Katy, showed up then said she had to go feed another animal. She said she would be back at feeding time 5pm and she didn't show back until 15 mins to 8pm, she said she lost track of time watching her a movie with her bf. She lives 5 mins away from my house. I had a certain time frame to be at my destination and I was late by 3 hrs. She didn't hardly stay at my house with my dog. My neighbors ended up checking on my dog throughout the days I was gone.

Why is my sitter continuously messaging after my dogs have been picked up a day early and gave a $60 tip ?? Lets be real they weren’t there when I went to go pick up my dog and even after that I still get messages from them w junk.. I’m not here to make friends this was strictly for sitting purposes I find it very bizarre and a lack of protection from rover. This person is crossing boundaries I paid them more than I should have And they asked me to write them a good review Not even after the first night which I did, But how can I write the truth when this person has direct access to me.

Sitters kept saying they were not available or full...even though they came us in the search as being available.

No oversight on the pet sitters and there aren’t consequences for egregious issues that happen in your home.