Rover.com | Pet Sitting Reviews | Read Customer Reviews of rover.com

Rover.com | Pet SittingReviews of rover.com

4.635,369 reviews
Pet Services

Rover.com | Pet Sitting

About Rover.com | Pet Sitting

Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: rover.com
Website: rover.com
Category: Pet Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Rover.com | Pet Sitting reviews

Showing 841 reviews with 3 stars · Clear filters

R D.
Feb 6, 2024
I did not like that Rover did not wait…
I did not like that Rover did not wait for my input before proceeding with refunds on my behalf as requested by the Rover sitter. I found that odd and also think it could further complicate things if I had wanted a different resolution. The sitters seem very hit or miss, but I guess that's to be expected as it is gig work after all...
Response from Rover.com | Pet SittingFeb 6, 2024
Hi Rashida. We apologize for any inconvenience that this caused. Your sitter informed us that they were unable to make some of the visits and we agreed you should be refunded for the unused time of the booking. If no care was provided for those specific times and dates then it is only fair that a refund be processed. We strive to hold sitters to a high level of professionalism and quality of care we'd expect for our own pets and apologize again that this was your experience. We're happy to answer any questions that have not already been addressed. Our 24/7 Rover Support team is available at 888-453-7889 and will be more than happy to assist you further.
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Werner
Jan 30, 2024
Good concept, could be clearer
The concept is good, but he website is not easy to navigate. The workflows are unclear. For example you have to actually schedule a service even if you only want to have a meet and greet. Also I don't see a way to clean up your inbox from pending requests that didn't work out, so it can get really cluttered fast.
Response from Rover.com | Pet SittingJan 30, 2024
Hi Werner, our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our 24/7 Rover Support team a call at 888-453-7889 and we’d be happy to help.
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Anastasia M.
Jan 22, 2024
The sitter was fabulous
The sitter was fabulous. However, the card I used to make the initial booking was hacked on their system. I got a replacement card which I needed to use on Rover to add an additional night and the new card was hacked again on their system. I would definitely use the sitter again but only with a standalone gift card, not my bank card.
Response from Rover.com | Pet SittingJan 22, 2024
Hi Anastasia, our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our 24/7 Rover Support team a call at 888-453-7889 and we’d be happy to help.
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DM8874
Jan 21, 2024
Rover is great
Rover is great, though it can sometime be difficult for the walkers to enter walks and making changes is a bit difficult when you need to change a schedule.
Response from Rover.com | Pet SittingJan 21, 2024
Hi, our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our 24/7 Rover Support team a call at 888-453-7889 and we’d be happy to help.
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C&X
Jan 11, 2024
Punti di forza e da migliorare
Punti di forza: offerta numericamente e qualitativamente valida; possibilità di vedere le caratteristiche dei sitter; comodità nella definizione della prenotazione e accurato sistema di recensioni. Punti da migliorare: il pagamento verso Rover (USA?) ha provocato il blocco delle carte, sarebbe necessario che fosse BEN specificato cosa controllare prima; la gestione delle variazioni delle prenotazioni è complicata; i controlli possono bloccare l'account senza preavviso e riattivarlo è impresa ardua.
Response from Rover.com | Pet SittingJan 16, 2024
Ciao Carlo, mi dispiace che la tua esperienza non sia stata all'altezza delle tue aspettative. Ci piacerebbe approfondire questo aspetto con te. Ti abbiamo contattato via email ma ci puoi sempre chiamare al numero +39 02 9475 6959, inviarci un'e-mail [email protected] o chattare con noi tramite rover.com/help. Un saluto, Richard
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Richard
Jan 7, 2024
The pet sitting I received was…
The pet sitting I received was outstanding. What I didn’t like was the delay in paying my provider. Once the service is complete, payment should be immediate. Rover.com will continue to receive a black eye if delayed payment is the norm.
Response from Rover.com | Pet SittingJan 7, 2024
Hello Richard. Thank you for your feedback. We’re constantly looking for ways to make Rover better than ever, and always appreciate hearing from community members like you. I’ve passed along your suggestion to our product team. Thanks again, and feel free to send more feedback or suggestions anytime.
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xx
Jan 6, 2024
The app is not user friendly on making…
The app is not user friendly on making reservations and changing the reservations.
Response from Rover.com | Pet SittingJan 6, 2024
Thank you for taking the time to share your feedback. We're sorry to hear that you had a difficult time using the app. Should you ever need assistance in the future our Support team is available 24/7 to help. 1-888-453-7889
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Veronica
Jan 4, 2024
Useful, but highly geared toward dogs
Definitely useful for finding potential pet sitters, but navigating the site can be pretty confusing as a cat owner. Most of the text/options still say “dog” regardless of what kind of animal you have (e.g. it will say “requesting dog boarding” even if you have a cat). This wouldn’t be a huge deal, except most sitters have different pricing for dogs and cats so it’s not super intuitive to book services for cats.
Response from Rover.com | Pet SittingJan 4, 2024
Hi Veronica, thank you for reaching out and we apologize for any difficulties you may have experienced. Please be assured our team is working hard to release an update that will fix various issues as soon as possible. In the meantime, if there's anything we can do to support you, please contact our 24/7 Rover Support team at 888-453-7889.
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