Rover.com | Pet SittingReviews of rover.com

Our sitter did not follow the agreed-upon schedule for sitting our pets. She also left our home for multiple hours to “run errands,” which she was not supposed to do. Our sitter provided adequate care to our pets, but left the TV & lights on the entire time she was here, left a tap running after she left (and was explicitly told to shut it off), left garbage on the floor that one of our dogs tried to eat, had glitter all over the bedroom from “crafting,” and also took multiple items from our kitchen. When I spoke to customer service, they asked me to contact the sitter privately, to which she responded very aggressively and unprofessionally. Overall, not a great experience. Customer service doesn’t hold the sitters responsible for their actions, despite their website saying they do.

It was easy to register but very difficult (like I could never see the daily reports) to utilize the site to view my account while traveling. But I appreciated the reviews and recommendations for each provider when making my initial selection.

Inconsistent service and high fees - Like many dog walking apps, this one fails to keep its promises balanced with its supply of people that actually do the work. The result is inconsistent service and something not reliable enough to schedule your life around. I've had several situations where I've had to cut work and vacations short due to unreliable walkers. I gave up on Rover and now only use it to introduce me to new sitters in my area. As for daily walking I put up a neighborhood flyer have neighborhood kids that do it for 1/4 the cost. As a cherry on top, Rover's CS team uses bots to respond to nearly every negative review, however, its clear they are not actually interested in improvement. -Nathan

Booked an overnight for 2 days. We left at 8:00 am in the morning. She showed up at 4:00 pm for a little bit and when I checked at 10:30 pm no one was at my house. Devistating! I have a senior dog who cannot be left along more than 3-4 hours at a time. She knew all that and didn't respond to my text messages until about an hour later. She said she had to take care of her sisters kid? What about my dog? Not acceptable. My mother in law ended up driving 1.5 hours to take of my dog that night.

The fees have gotten outrageous. I’ve been using this app for over 5 years and the fees continue to go through the roof and almost don’t make it worth it.

Their payment provider ‘sometimes’ takes two payments and then sends one back when the other has gone through?! So they’ve taken an additional £320 from me and still not returned it 3 days later. Awful.

Unfortunately I cannot give 5 stars for my experience as a sitter. Rover did help me get my name out there, however, there have been some major issues. It’s always about Rover’s bottom line. They treated me like an employee when it was convenient for them and a contractor the rest of the time. These app based companies need to learn the difference between an employee and a contractor. I did not feel I was valued by Rover as a sitter. I felt like they used me. Whilst I had people who were excellent when I would call in for support, there were others like Eric and Aubrey who were nasty and rude. When I ask to speak to a manager let me speak to a manager! I would not have been a burden to Eric if he had simply given me what I needed! Aubrey accused me of something I would NEVER do! When I called in again about the matter Rover had thrown away the ticket, as if the incident had never happened. They would not help me over the 4th of July when I was exhausted and had a destructive, dangerous dog on my hands! They were extremely rude and sarcastic when I would call in. They basically told me it was my fault. I do not feel it was my fault because I did have a very extensive meet and greet with the owners. I do this with every pet I sit with. I asked the owners for the dogs crate. They did not have one. I had another dog tear a hole in my leg, again they did not care! They care about clients because clients bring money. I feel that Rover is unfair with their fees. Their fees are so unreasonable that they have cost me clients, which is not okay. When I asked about what the fees went towards the agent was rude and vague, until I forced a half truth out of him. I’m NOT going to apologize for this. I insist on knowing where my hard earned money is going to!!

You have to pay in advance well before scheduled.