Rover.com | Pet SittingReviews of rover.com

I booked a listing over a month in advanced and then a couple weeks later they canceled, no problem but have to wait 5 days to be reimbursed. Then I book a second and they cancelled they day before the booking, again have to wait 5 days for my money back and now stressing to find a sitter before my trip.

If I could give it 0 stars I would !! I joined cat in a flat and have been happily booking the same sitter for years, I would book holidays in advance book the sitter and the money would be taken the day before. They have now joined with rover and now it’s a complete and utter mess all my bookings which had been submitted and confirmed are now not booked,obviously because they hasn’t been paid for up front !! My favourite sitter I count find ! I will not use this app again I will go elsewhere why fix something that isn’t broken !! I actually feel sorry for the mess they have put the sitters in .. all those bookings now not confirmed, utter chaos!!

I am a cat sitter with Cat in a Flat, have been so for 10 years. My years there have been positive and I have gradually built up a good number of loyal clients. Cat in a Flat recently joined up with Rover.com. As a sitter I wasn't aware of this change, until I couldn't access my account. Then when I realised they had merged, the difficulties in getting set up were horrendous. After I finally managed to get my account up and running, it was full of inaccuracies. None of my bookings were verified, despite being booked and verified before this change. Several errors occurring. No one showing as a current booking. There should be five showing. One client has contacted me to express their concerns that the bookings they made, has a match of 65 sitters, and none with my name. I'm the only sitter they use. I requested a booking be modified and they deleted the whole booking. It was only one date which needed to change. Unfortunately, as the booking was pending, I have no other way to contact this person. I have been advised Rover take the whole of the payment immediately, even though it's several months until the booking. I can safely say I have lost bookings now, due to Rover's incompetence. I am not the only sitter/owner to have these issues. As when I contacted Rover for help, they advised they were inundated with queries and questions from other sitters/owners.

De véritables voleurs !!! Avant, j’étais catsitter sur Cat in a Flat. Mais je ne sais pour quelles raisons, il y a eu une migration vers Rover. Donc, j’ai commencé les visites d’à partir le 11 avril. Ma cliente a réglé sur le site 156 euros pour 13 visites soit 12 € x 13 visites. Rover m’informe qu’il y a 42 € d’ajustement des frais soit 42 € ! Et que donc au final je percevrai 114 euros. Ce matin, Stripe (plate-forme de paiement m’informe que je vais recevoir dans la journée un virement de 92,34 €. Pourquoi 92,34 € ??? Au final, Rover m’a prélevé 63,24 € 😒 Très en colère et déçue. Pour vous, qui souhaite faire garder votre chat ou votre chien, vous n’imaginez pas l’exploitation qu’il y a sur cette plate-forme. Je pense que c’est la pire ! Il vaut mieux faire appel à un petsitter professionnel à son compte que de participer naïvement à une forme d’exploitation sur le dos des Catsitters et Petsitters qui adorent les animaux mais sont malheureusement sous rémunérés à cause de leurs frais de commission. En plus, le service client est injoignable ou pas formé pour répondre et nous donner en détail la raison de ces frais. HONTE À VOUS !

Technique frauduleuse de paiement!!!!! ATTENTION lorsque vous vous inscrivez pour être petsitter, ils vous demandent vos coordonnées bancaires, ce que vous mentionnez, et à la fin de l'inscription de votre profil, cela vous demande de payer 14€ pour apparaître sur leur plate-forme, et donc d'appuyer sur "confirmez" pour valider le paiement. Or voyant qu'il fallait payer, je n'ai rien validé, et j'ai fait un retour en arrière pour supprimer le profil. Et le lendemain matin quelle surprise de voir que sur mon compte, la somme de 14€ est en cours de prélèvement. C'est COMPLETEMENT FRAUDULEUX, car à aucun moment je n'ai validé cette autorisation de paiement! Donc surtout ne mettez pas vos coordonnées bancaires, car c'est déjà validé par leur soin.

The merge with CIAF made my account and bookings completely glitching

They merged with cat in a flat and its been the worst experience with ridiculous rates. Their app is built around dogs not cats and so i would stay clear if you are a cat owner

Terrible merger with Cat in a Flat....more of a dog centric app that we have been forced on to.