Rover.com | Pet SittingReviews of rover.com

Kerry seemed perfect for my cat based on reviews. Met her and felt comfortable. Once I was away, visits were 20 minutes vs. 30. Pictures of my cat showed him very stressed. First visit was supposed to be 6 PM....did not arrive until 9 PM. Contacted me to say tested positive for COVID...did not complete agreed to visits. Had to ask family member to step in. Very disappointed and unhappy.

Don’t trust this online dog caregiver website. A lot of people are not trained at all how to deal with dogs. I booked with three different caregivers, one was ok, 2 were horrible. My dog had to wait from 10pm till noon to get his toilet time in the “morning”, for instance. If he could not hold longer and eliminate at home, the caregiver charges me extra for him being a “puppy”.

Rating the app. Not the Sitter. The cat sitter I found through Rover.com was fantastic. I can not say enough good things about her or the services she provided. The cat sitter gets 5 Stars and then some. My distressing issue came when I tried to tip my sitter thru the app. Seems the app puts a limit on how much the customer is allowed to tip the sitter. Wow, was I ever disappointed and embarrassed, because she sure deserved more than the chintzy amount they allowed me to give her.

I used to love Rover. I even reused the same sitter multiple times over a few years. Unfortunately, I went out of the country recently and the sitter never showed. No notification (she actually messaged me just a few hrs before she was supposed to show up that she was looking forward to seeing my doggo), not even a “so sorry I have an emergency and can’t make it.” (I found out later there was NOT an emergency that left her unable to at least be in touch - she truly just didn’t show.) Rover was zero help. Zero. I waited for hours while they “tried to contact the sitter” after my dog had already been home alone for 10 hours and I’d tried to contact her for an hour or two before that. I had to contact them multiple times to try to figure out what to do, even though they said they’d be back in touch within an hour each time. Finally, close to midnight (6 hours after first contacting them), they asked me to fill out questions about my dog while they “helped me try to find someone else,” questions that were already answered in my dog’s profile. Then, they said they wouldn’t be able to do anything until morning. I am so fortunate that a friend was able to come by and pick my dog up. Rover did refund the total cost, but the sitter is still able to book services and I wasn’t able to leave her a review - frightening. This was an odd occurrence, I’m sure, but I am super wary to use the service again given their response. Had I not had a ring system, it would have taken me even longer to realize the sitter didn’t show up - and longer to find someone to take my dog. Incredibly scary, especially trying to figure out what to do from another country. If I use again, I’ll always have a friend on standby just in case.

The girl that we hired did a horrible job. She calms she stayed here and we paid her to stay here and she didn’t. We got home and all the water dishes were bone dry with no water. She sent pictures on the first and the last day. That is all. She also took my dog to the dog park and I asked her not to. You need to better vet your sitter’s.

I didn't have a good experience The person who pet sit for me didn't do a good job and rover didn't do anything about it. Also they send way too many emails. And they refer to my cat as a dog.

The overnight boarding dog sitter was not home at the agreed upon drop off time. I had to wait 45 minutes for her to return home.

Rover seems to be all about money. Have had experience where some of the individuals call the morning of and claim to be sick or if they don't receive a tip they decide they are booked for the rest of the month the next time you need them. It seems excessive with the amount that you pay Rover for what you get.