Anon
Negative. Pet Sitter did not scoop litter boxes properly
Positive. The pet sitter was on schedule and fed the cats. Negative. The pet sitter did not scoop the litter boxes properly. She picked up some of the turds that were on the surface and did not scoop down to the bottom of the litter boxes. I had left eight litter boxes for three cats for nine days. I came back to stinky unscooped litter boxes and had to trash two litter boxes as the litter had clumped hard like cement. Cats hate dirty litter boxes. So I say she did not take proper care of my cats. I spoke to her when she returned my keys. She did not apologize and didn't seem to care. Rover needs to train sitters and not hire those who do notbscoop litter boxes properly. In my 24 years of hiring pet sitters, I have never seen such dirty litter boxes.
Response from Rover.com | Pet SittingAug 20, 2026
Hi Anon, we're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We’d love the chance to meet your expectations. Our 24/7 Rover Support team is always available at 888-453-7889. -Lynn




