Rover.com | Pet SittingReviews of rover.com

I used Rover for the first time this past weekend. I had several issues with my pets stay: 1) we were not invited into the sitters home when we went for our meet and greet or when we took our dog to be dropped off. This should have been a red flag. (we were not allowed in the home when we picked him up either). Each time, the sitter met us outside. 2) the only pictures we received were daily videos of our dog outside using the bathroom. There are no pictures of him on the inside of the house. 3) when we picked our dog up, he was almost lethargic, as if he had been sedated. He is a nervous car rider, never sitting still. He was asleep within a couple of minutes of being in the car and was hard to rouse. 4) the sitter said his favorite place to be was on her sofa. However, after his stay when I looked at her site, she said that pets are not allowed on the furniture. 5) one of her pictures shows a dog standing in the doorway of a shed. In that shed were dog crates with blankets in them. I did a chat with Rover and actually called and talked to a Rover trust and safety agent. I was told that they do not go out to homes to investigate. They would call the sitter and ask them if these things happened. I will never use Rover again.

Not bad but I prefer Petme instead. I would give them the 2 place overall.

Le site devrait choisir ses petsitters avec plus de soins. Annulation de dernière minute en nous laissant nous déplacer pour faire connaissance et nous annoncer que la garde n’était plus possible la semaine d’après. Je pense que la personne était bien trop jeune et n’avait pas eu l’accord de sa famille.

I love rover for the most part. However, Kierra C will not be a boarder that I will ever use. After accepting my booking and being aware of my address at the time, she canceled my booking at the last minute. She claimed that coming to pick up my pet at my address (hotel at the time due to a recent military base move) made her feel uncomfortable. I asked Kierra on rover.com if she wanted meet her somewhere else nearby. After giving her a call to let her know that I would meet her in the lobby, there was still no response. A few minutes later, I noticed my booking had been canceled right before she was to pick up my pet. This was upsetting as she claimed she could see my address once I booked, which was the day before. People have schedules and lives to live and little to no communication can cause issued further down the road. The least she could have done was give me a heads up the day before if she felt unsafe. There was no customer telephone number to call and get a quick replacement. It took over an hour to find a new replacement and ended up pushing my plans back by a day. People have live events that they need to keep bookings in place or be able to modify the booking at the last minute without hassle. I pretty much received the run around with the chat bot.

I asked for a followup call regarding my withdrawal of report and request for a sitter i worked with to not be penalized for a concern that i have since clarified. Not only they went ahead and penalized the sitter, my request for explanation/clarification follow-up went unanswered despite multiple calls.

We had two pet sitters cancel after accepting our booking, and had to spend more than planned to secure a third pet sitter at the last minute. This is the second time this has happened. Rover does nothing to make this right.

Sitter cancelled 24 hrs prior to daycare appt. Website is horrible as when I tried to cancel, it was telling me I would not receive a refund. I messaged the sitter (who cancelled on me) and told her she would need to cancel. Messaged sitter that she needs to cancel so I can get refund. No refund came and no phone number to call Rover, so I used message system. I was told only the Rover fee could be returned because I didn't cancel. Very frustrated with agent and she finally gave me a number to call when I requested. Finally received email that I am getting refund. Agent gave me misinformation that was very stressful.

I have heard nice things about Rover so I went ahead and created an account in hopes of meeting 2-3 people we could rely on for pet sitting while we travel. I have messaged 31 people, met with 7 of them, and 3 of them confirmed they would sit for our dog, only to cancel near last minute...all of them. It seems like this is a whimsical "job" for some people. They'll do it when it suits them and if they cancel last minute, no big deal. If they get a bad review, oh well. If this were a job, they'd be fired. It's very disheartening to hear some people talk about how much they care about animals and they take this seriously, only to cancel. Actions and words aren't lining up at all. I'll be seeking more consistent and honest pet sitters elsewhere.