Rover.com | Pet SittingReviews of rover.com

Völlig unzuverlässig. Gestern wurde mir ohne Begründung eine Buchung storniert und die Katzensitterin ihr Profil blockiert, sie selbst weiß nicht warum. Es geht keiner ans Telefon, emails werden nicht beantwortet und meine gebuchte Reise fällt somit wohl ins Wasser Völlig unseriös und unprofessionell.

I am so upset and disappointed with Rover. I have been providing my service to Rover for over 3 years I have 18 positive reviews, 5 stars, 7 repeat owners, first they removed my Star sitter status at the start of the year and then they applied a “Has low follow through rate” to my profile, so that no new pet owners to have visibility of my profile. I have had no new requests in months. I have asked them to remove the filter and they have said that they are unable to do this but still cannot tell me why or what I have done wrong. There is no contact number so my only way to contact them is through the chat box but they simply provide generic answers and their responses and not helping at all. It is so frustrating to deal with them, especially when I have spent years building up my profile and meeting new dog owners in my area. The advice I have been given is to share my profile link with customers so they can still book through my profile but that only applies to already existing customers. I have been in tears and never willing to resolve anything :(

The customer service is extremely slow. Our dog got a terrible sitter left in two days we paid in pull and no refund. They’re not even willing to help to resolve an issue. Its been one week since the incident and they keep sending same email that we are working on it.

They are almost scam. doesnt let you properly delete accounts. customer support is a mess. hangs up on you after asking you to stay on hold. regret trying to even register. Doesnt let you delete phone number from your account. it's almost like a scam website

What a dang joke! I have been providing my dogcare services through Rover for almost 5 years...They take 25% of the pet sitters earnings for what! I was recently watching a Husky who within the first few hours bit my 19 year old Son (no warning) and Rover doesn't help with people getting bit only animals...if the dog had gone after my 5 pound dog she would be dead!! I have never been soo angry at a company before...Don't use Rover they don't have your back. ****per the "response" that was just posted from Rover...I did contact your "support" team. And there is nothing that your company will do in the matter. You only sorta help if a dog gets hurt and you don't do anything if a person gets hurt. Rover's support for people who work for them is a Joke! 25% of the earnings are taken from each sitting and when you pro rate what I charge it's about $2/hour ( a great deal). My Son deserves justice and your company doesn't do anything.

I’m from Connecticut and moved to Washington state I used Rover to have someone who loves dogs to watch my Rhodesian Ridgeback for a week. When we picked up our dog he had about 9 weeping bleeding bruises. His butt, lower legs, tail, the bottom of his feet and stomach. We never put him in a crate he has free run to our home. The dog sitter Araceli R. Who lives in WA state abuse our dog. We got a full refund because we have pictures of our dog before he went to her stay with her for that week. We also have pictures of his bloody wounds when we picked him up from her house. This women Araceli R. should be fired she is going to kill a dog that’s in her care.

Rover allows the sitters to change the rate after accepting. A sitter had a 20-00 per day charge when I requested her. Then before she accepted the job, she changed her price to 100.00 per day! I will not be using rover again!

I had a terrible experience with Rover. I read the positive reviews for the sitters and decided on the one I felt comfortable choosing. Boy was I extremely wrong! The sitter allowed her husband into my house without my knowledge or consent. I saw him on my camera and called to tell her to leave my house immediately. I had to cancel on the spot and send my brother to get my dog. I notified Rover regarding the incident and still they made me pay $40 in cancellation fees when she was the one who breached the contract. When I called their customer service they gave me the run around and refused to allow me to speak to a supervisor after being put on hold for 15+ minutes. I definitely wouldn’t recommend this company to others. The lack of care and professionalism is concerning.