Rover.com | Pet Sitting Reviews | Read Customer Reviews of rover.com

Rover.com | Pet SittingReviews of rover.com

4.635,369 reviews
Pet Services

Rover.com | Pet Sitting

About Rover.com | Pet Sitting

Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: rover.com
Website: rover.com
Category: Pet Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Rover.com | Pet Sitting reviews

Showing 2,418 reviews with 1 star · Clear filters

Jessie W.
Apr 28, 2026
Withholding my money
Awful. Have only used Rover once as a cat sitter, to honour a regular booking, since they acquired Cat In A Flat. My separate review of Cat In A Flat sets out my various issues and concerns, but my latest problem is that Rover owe me money for that sitting job. The job finished last week and the payment has been showing as "processing" for days on end now. Seems I am not alone in being unpaid by Rover. I don't recall getting any notification of any change in payment terms either, and I cannot locate anything relevant in my emails. It's simply not acceptable to withhold payment like this, I have gone overdrawn as a result, and I will not be using the platform again. EDIT: the AI-generated canned response, with only a US number to call, has not exactly helped smooth this over 🙈
Response from Rover.com | Pet SittingApr 28, 2026
Hi Jessie, we appreciate your feedback, and we're sorry to hear that this was your experience with Rover. Our 24/7 Rover Support team is available at +44 8082 812524 for any questions you may have. Please don't hesitate to reach out. -Lexie
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Richard F.
Apr 28, 2026
Poorly run
Poorly run - takes way too big a cut from the sitters. Disgusting business practices.
Response from Rover.com | Pet SittingApr 28, 2026
Hi Richard, thank you for taking the time to provide us with your review. Pet sitters and dog walkers are the cornerstones of our business. We're here to provide ongoing support and to help each individual grow their business—and we’re in it for the long haul. These fees help us do that, along with facilitating Rover’s customer support, 24/7 trust and safety coverage, essential site maintenance, and product improvements. They also help cover benefits for sitters, including the costs of processing payments and ongoing promotion of sitters on Rover. Lastly, our service fees cover our Rover Guarantee reimbursement program, which provides peace of mind in case of unexpected injuries or damages. We appreciate your feedback and hear your concerns. If there is anything we can help clarify for you, don’t hesitate to reach out. Rover Support is available to you 24/7 at 888-453-7889. -Lexie
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Cindy
Apr 27, 2026
Never use this application
Never use this application, your furry friend will be in danger
Response from Rover.com | Pet SittingApr 28, 2026
Hi Cindy, we're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. Our goal is to make it easy to book trusted pet care, and your experience obviously didn't match what we strive to provide. We encourage you to contact our 24/7 Trust & Safety Team at 888-727-1140 so we can get more information. -Lexie
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Chloe
Apr 27, 2026
Terrible customer support
Terrible customer support. Our dog was badly abused and neglected during his rover care by a new sitter. Rover went blank and silent with no follow up. Super disappointing
Response from Rover.com | Pet SittingApr 27, 2026
Hi Chloe, we’re really sorry to hear this. That’s incredibly concerning and is not the experience we want you to have when it comes to your pet’s safety. Please contact our Trust and Safety team at (888) 727-1140 so we can review this and support you directly. -Brittney
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Luis
Apr 27, 2026
My experience using Rover was not…
My experience using Rover was not great. The sitter was not what I expected my pets were returned smelling of cannabis. They need to do a better job vetting sitters. This is one of many issues I had with the sitter. Can’t blame the whole thing on Rover but someone needs to have better care for someone else’s pets.
Response from Rover.com | Pet SittingApr 27, 2026
Hi Luis, we're terribly sorry to hear about your experience, and we appreciate you sharing it with us. We're always looking for ways to make Rover better, and feedback like this helps us do that. If you haven’t already, we’d encourage you to reach out to our Trust and Safety team at (888) 727-1140 so we can take a closer look at this booking. -Brittney
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Naoko
Apr 26, 2026
Inefficient, unintuitive app and support desk
I am forced to use Rover after they bought "Cat in a flat" from this April. The app and their support desk is user unfriendly, the app is NOT intuitive and you have to look through a lot to find every function, very inefficient.
Response from Rover.com | Pet SittingApr 27, 2026
Hi Naoko, we're sorry this transition has been less than ideal for you. We're actively reviewing the feedback we've received to improve going forward. Our team remains available if you have any additional questions or concerns. -Brittney
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Shanae
Apr 26, 2026
Won’t refund after animal mistreatment
Came home to my animals acting scared and abused. The Rover left them in crates for hours on end when I paid for house/pet sitting with specific instructions to not leave my pets alone for more than 2 hours. All are rescues and have some history of abuse. It’s going to take weeks if not months to gain their trust back. Rover has told me that I can only get a refund in the sitter I hired gives it to me, which is insane. I use Rover for the assurance that I not only get reputable sitters, but also appropriate recourse and refund in the event of an issue like this. I was also told that if the pets needed medical attention, Rover won’t even start helping until I the owner paid $250 first for medical services. I have been using Rover for a few years now off and on, and I think they just lost my business for good. Honestly, why would I even use Rover again?
Response from Rover.com | Pet SittingApr 27, 2026
Hi Shanae, we’re really sorry to hear this. As pet owners ourselves, we understand how upsetting this could be. Sitters on Rover are independent contractors, so we do give them a chance to address issues first, but that doesn’t mean we step back from situations like this. Reports such as this are concerning and do prompt a full investigation. Your feedback on the Rover Guarantee and refund process is heard and will be passed along to the correct team. We're committed to supporting you on this matter. Please don't hesitate to reach out to our 24/7 Trust and Safety team at (888) 727-1140. -Brittney
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Sharon C.
Apr 25, 2026
Cat in a Flats disastrous merger with Rover
Have been with CIAF for over 5 years. The merger has been so disappointing *The greediness of Rover is astounding 19% to 30% commission charge - it’s not financially viable to work for this amount * the website is not fit for purpose for cat sitters. It’s over complicated and is geared up for dog sitters * appalling customer services- raised 3 concerns on different issues at least 2 weeks ago - received one unsatisfactory response and the other 2 have heard nothing other that the usual automated receipt * Rover take money from owners well in advance but pay sitters after the booking is complete. Assume they are making a nice bit of interest * will honour my CIAF bookings but won’t be staying I take no pleasure in this review and feel so disappointed it has come to this. am actually hoping (probably futilely) that Rover will listen and give us a platform similar to that we had before and will revise their charges in which case I may just think about staying
Response from Rover.com | Pet SittingApr 25, 2026
We appreciate this feedback. Rover and Cat in a Flat share the same mission: To make life better for cats and the people who love them. We're sorry to hear that Rover isn't beneficial for you. We'll continue working hard to continue making our platform helpful for you and your business. We'll always be here to support you as you grow your pet care business. - Mandy
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