RW
A fine service but fees are a bit much.
A fine service but fees are a bit much. 30% fees seems pretty high to me. Otherwise I think it's fine and serves it's purpose. Our first sitter cancelled on us so I went with someone with more reviews next time. So you are rolling the dice on newer people that aren't trustworthy.
Response from Rover.com | Pet SittingJul 10, 2025
Hi there, thank you for taking the time to provide us with your review. We're here to provide ongoing support for both owners and sitters—and we’re in it for the long haul. These fees help us do that, along with facilitating Rover’s customer support, 24/7 trust and safety coverage, essential site maintenance, and product improvements. Lastly, our service fees cover our Rover Guarantee reimbursement program, which provides peace of mind in case of unexpected injuries or damages. We appreciate your feedback and hear your concerns. If there is anything we can help clarify for you, don’t hesitate to reach out. Rover Support is available to you 24/7 at 888-453-7889. -Brittney