J M P.
The Bad and the Good
As a sitter for Rover.com, what I DISLIKE is that my clients get charged an 11% service fee and have to pay the full amount up front, even when booking months in advance! I also get dinged a 20% fee at the back end and can wait up to three weeks after I work to get paid. They also do some kind of questionable thing with my phone number, which copies my text messages into their website when I am communicating with my clients. I am still looking into the legality of this. ALSO, there is absolutely NO WAY for us to know if a client was flagged for ANY reason as someone we should avoid. NOTHING is done to protect the safety of the sitter and for me, being a house and pet sitter, this is of great concern! What I DO LIKE about Rover.com is the assurance my clients get that I have had a thorough background check. This ensures I am who I say I am. The rest is up to me to prove their home and pet(s) will be well taken care of. :) For those clients who do take the time to write us an honest review, a VERY BIG THANK YOU!
Response from Rover.com | Pet SittingMay 15, 2024
Hello, thank you for sharing your review. Pet sitters and dog walkers are the heart of our community, and we’re committed to supporting them as they grow their business. Service fees help fund Rover’s 24/7 support, trust and safety coverage, site maintenance, product improvements, and sitter benefits like payment processing and promotion. They also support the Rover Guarantee, giving peace of mind in case of unexpected injuries or damages. We also recommend keeping communication on the Rover platform to ensure safety and transparency: https://www.rover.com/blog/safety/stay-safe-keep-it-on-rover/ We appreciate your feedback. For any questions, Rover Support is available 24/7 at 888-453-7889. -Olivia