Rover.com | Pet SittingReviews of rover.com

I had a really disappointing experience with Rover. The host had explicitly stated there would be no other pets, but when I arrived there were multiple cages and a large number of dogs barking nonstop. The situation made me extremely uncomfortable and anxious, and it was completely different from what I expected based on the profile. I didn’t feel safe leaving my dogs there, so I had to cancel immediately and urgently find another sitter last minute. What made it even more frustrating was that Rover did not provide me with a full refund or any support, and kept this host on their app. I understand policies exist, but in situations where the environment is clearly not as expected and pet owners feel uncomfortable or unsafe, there should be more support and flexibility from Rover. This experience caused me a lot of unnecessary stress.

1 star. A dog boarder cancelled on me only three weeks before my holiday, which was extremely disappointing and stressful. What’s worse is that because the sitter cancelled, I was unable to leave a review. That seems like a major flaw in the system, as future customers have no way of knowing whether a sitter is actually reliable. Transparency matters when people are trusting someone with their pets.

Bad customer service. Charged for services that weren’t rendered. Reached out to rectify the problem and no one helped me. First time using the app, I clicked boarding instead of daycare. Only used daycare service and was charged boarding

Seit Cat in a Flat von Rover übernommen wurde läuft nichts mehr wie es soll. Die App ist unübersichtlich und man muss jetzt pro Katze bezahlen und nicht pro Besuch was viel zu hohe Kosten mit sich bringt. Kundenservice funktioniert auch nicht, alles KI und in Englisch. Auch meine Auszahlungsübersicht ist falsch, sodass dem Finanzamt zu meinem Nachteil falsche Zahlen übermittelt werden. Das geht gar nicht!!

I worked with catinaflat for nearly 10 years without an issue. I have over 90 five star reviews and around 40 repeat bookings. Since moving to Rover (without any prior notification!) my account was suspended in the first week and payment did not go through for my last two jobs. The platform is not user friendly at all, I receive requests for jobs outside my chosen area for services I do not provide. Moving to Rover has had a significant negative impact on my business. I have taken out my own pet sitter insurance and will be asking my clients to book directly with me from now on.

I used Rover for the first time for a sitter for my 10 year old blind Yorkie. I need to board her for a weekend. I thought I found a good match after reading the reviews and the sitter seemed friendly and experienced with blind dogs. The sitter said she had a meeting and would have her fiancé receive my dog. I texted the sitter every day to check on my dog and was told she was fine. When I picked her up the fiancé handed me the dog. Upon checking my dog I noticed she had a cut on her nose and was really dirty and smelly and some green stuff around her eyes. When I got home the dog had diarrhea and was very lethargic. I immediately texted the sitter and let her know I was not happy with the condition of my dog she had diarrhea and that I was taking her to the doctor also that I was going to report her to Rover. My tiny 5lb Yorkie had diarrhea for 5 days straight she had to be put on antibiotics before she started feeling better.

I won’t be using this app. I asked for a walker and pre paid online we agreed on a date. I texted her to reschedule day before because I thought it was gonna rain that day. I selected another date and she had plans for that weekend. I chose another date, she agreed but I did not know I was to cancel, schedule again, etc. But the issue was it looked liked I was to pay again and again. What happened to my payment when service was not rendered? I don’t like paying just because I canceled. The walker had not walked my dog, and I had trouble navigating around the app trying to find what I needed to do without being asked to pay each time.

Rover recently bought cat in a flat which I have used for the past 5 years. I used to pay a flat fee £1.50 service fee with cat in a flat and now with river it’s £9. Outrageous! They also didn’t alert my favorite sitter of my messages and I’ve heard from other sitters that the move has been terrible for them. Such a shame as cat In a flat was so great I think I’ll be relying on neighbours from now on