Rover.com | Pet SittingReviews of rover.com

I used it one time and my dog got injured and both dogs got fleas

Nothing really went wrong, but your program sends out too many reminders and in too many formats. It gets tiring and is a bit much.

My current experience with Tracy is always good. She is a professional. The last 4 sitters were beyond terrible and unprofessional. I have complained each time because of the hygiene and safety issues I came home to!! My kitties were put at risk for infection and my studio was a mess when I got home. Another sitter Kortney was so unprofessional I had to fire her and look for another sitter while I was at the airport leaving for my trip. The last one Cortney confirmed my appointment with her and then canceled at the last minute. By the way each sitter except Tracy requests to be paid by venmo. These people have no sense of professional responsibility or work ethic because they have no one overseeing them. Shame on everyone I have had EXCEPT Tracy. You need to evaluate and educate your sitters and have consequences if they treat animals unsafely or treat a customer in the manner as I have been. Sue

Rover retains, steals, and sells your personal information. Beware. In order to access your account, you have to LOG IN first. When you try to reset your password, it will block you with things like "this account already exists" or "this phone number has already been verified". It is a nightmare. You cannot even DELETE your account unless you can log in. For people who have been using this service a long time, when it was Dog Vacay, we may have multiple accounts. Rover knows this and blocks access to ALL of them and puts you into a nightmare scenario where "this number belongs to another account" meaning you can NEVER access an account to deactivate it, delete it, or update it. In the meantime, they have your personal information indefinitely because you cannot access any of your accounts. They are selling, stealing, and putting at risk, all this personal information in violation of the State of CA Privacy regulations. Let me put it this way, you may never be able to access YOUR OWN ACCOUNT on Rover meaning you can never delete it and ROVER retains it forever. Beware.

I found a dog walker. I booked with her. First day she was late as she couldn’t find the home. 2nd time which was today she was late again but had excuses for this. She gave me another time which she missed again. After nearly 2 hours of not turning up I cancelled with her and asked for a refund. Btw I messaged and called her with no success

The service provided did not live up to expectations. Some aspects of care appeared to have been neglected -litter box was overflowing when I arrived home - to the point that the cats had resorted to using the floor for toileting

The website is difficult to navigate. If you want to find your upcoming schedule with your dog walker, you have to look in your inbox. There's no tab just for that. Long story short, I ended up double booked (and double charged) for three days, even after I reached out to customer support. Also, if you have a "repeat" booking you can't cancel a single date. You have to pay for it and wait for it not to happen, then wait until the following Monday and hope that the person walking your dog did whatever they're supposed to do, then wait 5 more days to check your bank account to see whether your money was refunded. If not, you have to call them. This is true even if your sitter accepts 24 hour cancelations and you're giving more notice. While I like the dog walker, this hasn't been a good experience from the tech standpoint. They don't give you any reason to want to continue to use the site.

Here is the main problem. Availability and services of dog sitters is not updated. Requests kept being denied because sitters were not available- do not offer that kind of service anymore…Lots of wasted time for me.