Rover.com | Pet SittingReviews of rover.com

I think it is fair to say that Rover has mixed reviews. My experience with them has been so far satisfactory—no horror stories. However there was a one experience I recently had with the so-called five-star rated sitter with 50+ ratings and many repeat clients. Those sitters with high ratings do not necessarily need the business so they are not likely to respond to requests. The one who did respond stayed only 5-6 minutes per visit even though she was paid for 30-minute visits. She was smart enough not to send me a request for a review from Rover (which is sent along with the request for a tip.) Had she sent a request, I would have given her a “bad” rating and, of course, no tip. 🤬

One of your sitters had false info about her. Some of the sitters I wouldn’t take my dog to again

The site is easy to go to. It is easy to find prospective pet sitters. It is difficult to make changes as it is not obvious or there are no clear instructions. It is a little to look up whether a bill has been paid or not paid.

It's hard for a new user to figure out how it works. I didn't know to create profiles for myself and my cats until a potential cat sitter said she wouldn't work with me because I didn't have them. Then later she thought she was booked with me! Hard to know who you've connected with. Then I think your tip options are too high. How about dollar amounts not percents. Even 10% on a 6-visit bill was too much. They're not waiting tables so I don't think the tipping structure should be the same. How about a "get started guide" for us newbies?

The dog sitter in which I chose was excellent to take care of my schnauzers. However, my dislike with rover.com is that when I was in desperate need of an answer, as to why I had not heard from the dog sitter, scheduled to take care of my schnauzers,, I found out that I had to go through a virtual assistant online to discuss my concerns. I am very strong about good communication. I honestly like direct, personal or in person communication. This was my first time, using Rover. Com. I would like to see Rover. com improve their communication skills by using direct phone contact numbers for their clients in times of emergency assistance and avoid the online virtual assistance communication system which I find very tedious when in need of immediate answers or solutions,

We were vacationing in Yosemite National park and the WiFi was extremely poor yet cell phone connectivity was good. When we had to respond to a message from our Petsitter we couldn’t get through because the phone number we had for her was an internet depending number and we couldn’t go directly to her by telephone. As a result we didn’t connect for several days and one of our pets had an injury that we didn’t know about until we got home. Fortunately the pet is ok now. Rover ought to give a contact number that doesn’t require WiFi.

Rover offers a great service but it's fees are not transparent. We were looking at booking a stay with a great host (5 Stars all the way)... since it is our first time, we did a meet and greet and then scheduled our dog to spend the day with the host. Rover quoted 1 rate for the stay but then when we went to book it increased it by $10 plus added $6.60 in service charges. It turned out that it was due to a holiday rate. When I asked the host, they indicated they have a flat fee but no holiday rate so Rover must have added it and it would have amounted to a 60% margin for Rover. After the stay, fortunately, the host followed-up with Rover and identified the problem and asked Rover to refund the difference. Rover said they were not able to do that but they were able to apply a new quest discount. While I am now made whole, it would be great if: 1) Rover was more transparent with their fees up front; 2) the price on the original quote matches the final price and 3) they can make adjustments to fees to account for errors.

It was easy to schedule service. However, I wasn't expecting the 11% fee that Rover charges. It is a bit high, especially when they are also taking 20% of the provider's fee!