Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
rover.com
Website
rover.com
Category
Pet Services
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 17% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The dog sitters themselves are great but the app is terrible to use!! It’s sooo frustrating.
Response from Rover.com | Pet SittingFeb 12, 2023
Hi Tamara, our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our 24/7 Rover Support team a call at 888-453-7889 and we’d be happy to help.
EM
EM
I don't find the website very friendly
I don't find the website very friendly. When I leave the site it is difficult to find the same sitters I had previously seen again. Their prices are quite high, especially during holidays and they do not let you know exactly how much they increase their price in an easy manner to figure out other than after booking.
Response from Rover.com | Pet SittingJan 30, 2023
Hi, our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our 24/7 Rover Support team a call at 888-453-7889 and we’d be happy to help.
CM
cathy M.
good service
good service
Response from Rover.com | Pet SittingJan 24, 2023
Hi Cathy, thank you for leaving us a review, we really appreciate it. I'm glad to hear that you was happy with the service and if you want to get in touch with us you can give us a call on +31202622332, write us on chat or send us an email at [email protected]. All the best, Damien
GA
Gabriele
Used Rover twice
Used Rover twice. First booking was no problem at all, lovely lady looked after our dog whilst we were away.
The second booking, however, was a no show. We booked couple of months in advance, did a meet and greet with the sitter. Paid money through Rover, and the day before the booking was supposed to happen, messaged the sitter to be ignored. On the day the sitter ignored us and didn't open the door either.
We had to cancel the holiday because of it. Rover refunded us what we paid, but the money that we've paid for the holiday, flights and parking was nom refundable, so we ended up nearly £1000 out of our pocket and stuck at home.
So really, it very much depends on the sitter. Also, because the booking got cancelled, we cannot leave the review about the sitter, so the reviews do not quite reflect the real situation.
Response from Rover.com | Pet SittingJan 20, 2023
Hi Gabriele, we are so sorry to hear about this experience, and appreciate you letting us know. We have changed the procedure for this type of situation, so that pet owners can leave a review. Please contact us through email [email protected], phone +448082812524 or chat with us at rover.com/help, so that we can look into your case again. All the best, Lotta
NI
NicolaE
Not a reliable option for pet sitting
We booked for the first time this month, but our booking was cancelled by the sitter one week later.
We took a long time making a profile and scrolling through listed dog sitters in our area and were worried by the number of:
1. Students who claim to have "20 years of experience looking after dogs" (because their parents owned a dog)
2. People living in flats (this shouldn't be allowed - you can't look after a dog in a flat, especially larger active dogs)
3. People openly stating "I don't have time to have a dog of my own" (yet they are willing to take money to look after yours)
Rover needs to vet these people properly as when you need a dog sitter, it needs to be reliable. Their site seems to be full of flaky people looking to make a bit of money on the side. It's a shame as our dog would much prefer to stay with someone in their home, rather than her usual trips to kennels.
Response from Rover.com | Pet SittingJan 18, 2023
Hi Nicola, thank you for sharing your feedback. We're so sorry to hear your experience with us has been unsatisfactory so far. We would love to address your concerns in more detail and help you find the perfect sitter for your dog, for this, please reach out to us via email [email protected], chat or phone +44 8082 812524. All the best, Michelle
NA
Nate
Too many emails and requests for…
Too many emails and requests for rating. The app itself is pretty intuitive and easy to use but the frequency of contact is insane
Response from Rover.com | Pet SittingJan 8, 2023
Hi Nate, our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Rover is always looking to improve the user experience and this feedback will be provided to our product team. You can update the settings for the notifications on your Rover profile. If you need assistance with this, feel free to give our 24/7 Rover Support team a call at 888-453-7889 and we’d be happy to help.
SY
Sylvia
Rover's bad pet sitters have artificially inflated review scores to trick you into using their services
My pet sitter left my door unlocked upon leaving. Luckily nothing was stolen, but it's quite distressing. After leaving my review of the pet sitter, several other reviews discussed serious issues with this sitter including losing multiple pets. However these people's reviews seemed not to be included in the 4.5 star rating this sitter had, making it seem like the website was deliberately hiding bad star reviews to artificially inflate the score. How is someone supposed to know if a pet sitter is reputable or not if they artificially inflate bad sitters??
Response from Rover.com | Pet SittingJan 4, 2023
Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Our star rating depends on the most recent ten stays, and any complaint is reviewed by Rover staff. If you have any questions please feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
KA
Kalee
Not a lot of good things to say about…
Not a lot of good things to say about my experience. The sitter who was house sitting was rarely there. Communication sucked. The only good thing I can say is my house was clean still. But again she was rarely there. I had to come home early because I just didn’t trust it.
Response from Rover.com | Pet SittingJan 2, 2023
Thank you for taking the time to provide us with your review. We are very sorry to hear about this experience. We take incidents like this very seriously and would appreciate the opportunity to look into this further. Your experience is important to us and if you have any further feedback or need further assistance, please reach out to our Trust & Safety team by phone at 888-727-1140.
