Rover.com | Pet SittingReviews of rover.com

RETRACTION - I few weeks ago I gave Rover a bad review. This was because I misunderstood their invoice terminology. I thought they were charging me very high fees but I was wrong. Rover is a great asset. The odd thing is that when Rover replied to my original review they didn't explain why I was in error. Had they done so I would have replied positively right away. I gave a 1 star rating now so the people who saw my first review would now see the retraction.

Sitter had bad communication. Was not told dogs escaped their backyard when they were suppose to be supervised. Dogs had scratches on their bodies. Not sure how household was suitable to be a sitter.

We booked a sitter through Rover. Did a meet and greet. Sitter seemed legit. However she insisted on getting paid through venmo rather than Rover. The first night she left the dogs for almost 7 hrs. And then had someone show up to stay with the dogs that we had never met. Leaving a key for someone else to come stay at our house is unacceptable. When we contacted Rover to complain they acted like they had never heard of the sitter that we found on Rover and that even though we had a meet and greet we were in the wrong somehow. They claim that all there sitters are independent contractors to relieve themselves over any liability or responsibility. They are a joke!!!! And obviously don't screen their sitters that well. This particular sitters name is Meghan and seems like she is just 3rd party brokering, collecting money and having someone else do the work. Shady A.F. when people are out of town and worry about their pets the last thing they need to worry about is this kind of bullshit!!

I’m a long‑standing Cat in a Flat sitter who was moved over to Rover, and the experience has been consistently disappointing. Rover claims to offer a support line, yet every time I’ve needed help, the phone numbers provided either don’t connect or direct me back to the app or voicemail messages. Emails are now being unanswered for days, if they’re acknowledged at all. When issues are raised on social media Rover direct you back to the support email address which was used in the first instance. They aquired Cat In A Flat 2 years ago. They’ve had plenty of time to get the basics right. Today I had an urgent issue accessing a client’s home and needed immediate assistance. I called, the recorded message told me I’d receive an email, and received nothing. When I called back to prevent my booking being cancelled, there was still no support available. This is not acceptable for a platform responsible for people’s homes and pets. Rover has shown a complete lack of preparedness for the Cat in a Flat migration and a disregard for the sitters who rely on timely, reliable support. Based on my experience, I cannot recommend this platform. I certainly will not be using Rover for my own pets! I don’t trust them and their ‘guarantee’ is worthless. Adding this after the AI response from Rover - which is exactly the same response to other's reviews. In addition to that the number Rover has provided in their response (You can reach Rover Support 24/7 at +44 8082 812524) - this is not a 24/7 contact number and no one ever answers the phone!! What a ridiculous response? That is a lie!

Second time our sitter forgot to show up. We called emergency support. We got someone in another county who didn’t know what day it was. She actually said “no worries” about the fact that in over 24 hours no one has come to take care of our pet. Then she mentioned she would refund our day. I told her I don’t care about the refund, I care about my pet.She said she would email the sitter. We already did that multiple times!! No support if there is an emergency!!!!!

I can't really comment on the actual service since it was impossible to set up the service. The company requires you to create an account with them, give over all your information (address, phone, etc) and then requires verification codes by phone. That is pretty normal. But after trying two phone numbers (and waiting for ages) the codes never came. It tired again. No codes. Ever. Then after dealing with AI help that is not at all helpful, and waiting on a real person to contact me, I was told the best they could do is have me try again the following day in the hopes it would work then. I am supposed to trust my beloved pet to a service whose form is poorly set up (that's another story) and who can't manage to have their own process actually function? I went somewhere else.

Your owned by a private investment fund and you want free help aka consulting. You are lame.

I have been a cat sitter on catinaflat since it launched in London in 2014 and would've previously given it a 5 star rating. However, since the acquisition to Rover, it has gone significantly downhill. Even though I have set my cat sitter profile to charge per visit rather than per cat, the requests I have had through for 2+ cats are causing the price to double or more. This is not necessary for cats! For 2x visits a day the price would be £48 which is completely unreasonable for my clients. They're now not only taking a cut of the catsitters fee but also charging the cat owner an extra fee on top of their booking - doubling their own profits there. I have also tried to update my own cat's profiles on the system as I need to book with my own sitter and it will not allow it to save their new "profiles". I raised both of these issues via email with the team at Rover and they completely brushed me off. Appalling customer service and such a shame they have sold their business to Rover.