Rover.com | Pet SittingReviews of rover.com

I’ve been trying to report a big issue that I had with the sitter I hired through Rover and am not receiving any updates or feedback at all. And I worked for Rover for several years. Extremely disappointed to say the least.

I hired Jessica who lives on Harrison Road, Columbia, SC to keep my little 9 lb. dog while I went to the mountains for 5 days. I called her during my stay to check on my dog and she told me everything was good. When I got home and looked on the Nextdoor website, I saw a picture of my dog running down Harrison Road saying "found dog". I was horrified. Jessica never told me about losing my little dog and I never confronted her as I was afraid of what my reaction could be towards her. Never use Jessica on Harrison Road.

The app was unusable, rejecting local postcodes.

Since Rover took over Cat In A Flat it has been nothing but terrible. I’ve been a cat sitter on CIAF for over 10 years with over 40 5 star reviews and regular clients. I also regularly used it to book a car sitter for my own pets. As soon as rover took over they suspended my account with the reason of inappropriate activity (let’s bare in mind that prior to them taking over I had not used CIAF for almost 3 months and had not taken a job on there for over 6 as I was taking a break) I emailed to enquire why exactly my account had been suspended and if they could explain what had happened and how it could be fixed - I got the auto spiel of ‘we never make these decisions lightly and we do everything we can to make this a safe space etc etc. yet I still was not told why it was suspended (again, hadn’t used my account in at least three months) I replied again asking what the issue was and how to fix it, that was a month ago and I’ve not had an answer since. All this to say what was once a really good service from CIAF that I both worked for and used myself has now been taken over by an awful private company that also doesn’t pay its sitters (yes I can confirm this from others I know that work through the site and have not received payments for jobs they have complete AND have not had a response from customer service) 10/10 do NOT recommend using them anymore, ask your neighbour instead, you’ll probably have better luck

Rover does not honor cancellation policies. They will allow owners to cancel last minute. They have disorganized support.

I used to be a have a profile as a sitter on the app but, rover robs us who are trying to work. I had to pay a good chunk of change just to make a profile and then they take 20% of my final amount that I make. I don't know what give them the right to do this because they aren't doing the work. It also forced me to increase my prices so I could get paid what I wanted which isn't fair to the clients. I highly recommend finding a sitter another way. You're paying rover for someone to sit for you and waisting your money. I will never use this app again.

I am submitting a formal complaint regarding a recent booking with a Rover sitter and requesting a full refund due to negligence, failure to provide agreed-upon care, lack of communication, and resulting property damage and distress to my pets. I previously had concerns with this same sitter during an earlier booking and contacted Rover customer service at that time. I was told the only option available was to leave a review. I spoke directly with the sitter afterward, and she assured me communication and care would improve. Unfortunately, this booking was significantly worse. Throughout the stay, I repeatedly attempted to contact the sitter for updates and often received no response. She claimed she was having issues with the Rover app and began texting me from her personal number instead, but communication still remained poor and inconsistent despite prior conversations specifically addressing this concern. On Saturday evening, the sitter stated she could not complete the scheduled evening check-in. She then stated she would come Sunday morning, but she never arrived. I attempted to contact her multiple times with no response. The last confirmed time she left my home, according to my Ring camera footage, was Saturday 5/9 at approximately 5:00 PM. She never returned afterward. She later claimed she came Sunday morning, but there is no Ring footage of her arrival, and neighbors did not observe her vehicle at the property. Because she failed to show up or communicate, I contacted Rover’s emergency line on 5/10 at approximately 2:00 PM to report the issue and request cancellation/refund assistance. Rover should be able to confirm this through call records. At that point, I asked that she no longer return to the property, and I had to rely on neighbors to care for my dogs for the remainder of the booking due to concerns for their safety and wellbeing. When I returned home, the condition of the house was unacceptable. There was urine and feces throughout the home, including soaked dog crates, indicating the dogs had not been let outside appropriately for an extended period of time. There was damage to rugs, carpeting, and bedding, and I will now incur additional cleaning expenses. More importantly, one of my dogs, Waffles, requires medication. Because the dogs were apparently left unattended without appropriate care or monitoring, this situation could have resulted in a serious medical emergency. Since returning home, my other dog, Chichi, has also developed diarrhea likely related to stress from this experience. I am requesting: * A full refund for the booking * Reimbursement consideration for cleaning/property damage expenses * Formal review of this sitter’s conduct and reliability * Confirmation that this complaint is being escalated appropriately rather than answered with generic automated responses I entrusted Rover and this sitter with the care and safety of my animals and home, and this experience has been extremely upsetting and unacceptable. I have followed up multiple times and still have not received any communication, just generic emails that my case is “under review and someone will reach out within 72 hours “. I am leaving this review on 5/21 with still no resolution.

Paid for services I did not get, this store has ZERO business caring for dogs. The woman on the app was not the person there with my dog. I had to pick my dogs up less than 14 hours into my 3 day reservation. I filed a complaint and have still not received any resolution!