Rover.com | Pet Sitting Reviews | Read Customer Reviews of rover.com

Rover.com | Pet SittingReviews of rover.com

4.635,369 reviews
Pet Services

Rover.com | Pet Sitting

About Rover.com | Pet Sitting

Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: rover.com
Website: rover.com
Category: Pet Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Rover.com | Pet Sitting reviews

Showing 841 reviews with 3 stars · Clear filters

Jennifer
Aug 28, 2026
Vetted? Maybe. Expensive. Yes
I like that you have vetted the sitters. However, our experience a few months ago with a mother/son team was weird and non communicative. This last time with Victoria was fine but waaay too expensive w cost for 2nd dog and all your fees. We will always look elsewhere first. River is a only a back up
Response from Rover.com | Pet SittingAug 28, 2026
Jennifer, thank you for your review. Our fees support 24/7 customer service, trust and safety, site maintenance, and sitter benefits, including payment processing and promotions. They also fund our Rover Guarantee for peace of mind. We value your feedback—please contact Rover Support at 888-453-7889 if you have any further questions. -Olivia
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Monica
Aug 27, 2026
It was not possible to contact with
It was not possible to contact with the pet sitter through the app when I needed ( it was a problem at the time of picking up my pet). The issued telephone number for urgent situations was wrong.
Response from Rover.com | Pet SittingAug 27, 2026
Hi Monica, we're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. Our 24/7 Rover Support team is always available at 34 910 78 07 83. -Lynn
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Jessica
Aug 25, 2026
Fees are quite high to book on Rover!
Fees are quite high to book on Rover!
Response from Rover.com | Pet SittingAug 25, 2026
Hi Jessica, thanks for sharing your feedback. We understand fees are an important consideration. Rover’s service fees help support secure payments, 24/7 customer support, trust and safety coverage, platform maintenance, and the Rover Guarantee. We appreciate you taking the time to share your thoughts. If you have any other questions about this, our 24/7 support team would be happy to help. You can reach them at (888) 453 - 7889. -Brittney
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Lorraine
Aug 25, 2026
We needed a half day sitter in our home…
We needed a half day sitter in our home for the two dogs but we didn’t have that choice and had to pay an overnight fee. 80 for four hours is pretty high.
Response from Rover.com | Pet SittingAug 25, 2026
Hi Lorraine, we’re glad you were able to find care for your dogs and appreciate the feedback. We apologize that the available options did not fit the specific care you needed. We’re always looking for ways to make Rover better than ever and have shared your feedback with our product team. -Brittney
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MFOWLER
Aug 25, 2026
I was very happy with my sitter but I…
I was very happy with my sitter but I found the Rover mobile app confusing. I would get booted out and often could not get back in. I was almost late picking up Brandy because the app would not let me back in to make contact with my sitter. If not for that I would give a much better review
Response from Rover.com | Pet SittingAug 25, 2026
Hi there, we’re glad you had a great experience with your sitter, but we’re sorry the app made communicating during your booking more difficult than it should have been. We’ve shared your feedback with our product team, as we’re always looking for ways to make Rover better than ever. If you continue having trouble accessing the app, Rover Support is available 24/7 at (888) 453-7889. -Brittney
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Pamela
Aug 24, 2026
She did well with the cats but I found…
She did well with the cats but I found some rolled Pennie’s missing from a drawer in my bedroom a day or so after returning home. I will never hire her again.
Response from Rover.com | Pet SittingAug 24, 2026
We're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We’d love the chance to meet your expectations. Our 24/7 Rover Support team is always available at 888-453-7889. -Olivia
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Greg
Aug 24, 2026
Site is difficult to navigate
Site is difficult to navigate. Doesn't explain well what happens when you are offered a back-up sitter. Somewhat simpler would be much better. You also pay way too far in advance.
Response from Rover.com | Pet SittingAug 24, 2026
Hi Greg, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Lynn
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Marc P.
Aug 21, 2026
Meh…
Meh. Basically a billboard service for sitters. They don’t do much besides advertise and act as a credit card clearing house. It’s entirely up to you to choose a sitter who will actually show up. We’ve had very good and pretty bad experiences with Rover. FYI
Response from Rover.com | Pet SittingAug 21, 2026
Hi Marc, we are very sorry to hear that this has been your experience. While this is not the typical Rover experience, we take feedback seriously. If you need help with your sitter search, let us know, and we'd be happy to help. You can reach our Rover Support team at 888-453-7889. -Lexie
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