Rover.com | Pet SittingReviews of rover.com

Paid for 2 drop ins and they only came once. When I got home my cats had no food in their bowls. Will never use rover again

The pet sitter lost my dog for 2 hours. So then I picked up my dog earlier so I am owed a refund. No one from Rover has reached out even though I did talk to customer service.

The app is not easy to use IMO. Can’t delete messages and difficult to find calendars for sitters. It is ridiculous that payment is up front rather than 50% down since sitters get nothing until after the visit. Also many sitters come up when using filters - for instance- no cats or dogs yet find out they have pets.

I used to work for Rover and Wag. Rover is grossly overpriced! Pet sitting as a whole is expensive yes. However Rover receives 20% of the sitter's fee and asks for a tip afterwards! The shocking audacity to ask for a tip, when the sitter already set a high rate. The sitter takes into account Rover will take 20% fee, so they charge 30% more. I liked my dog's boarder. I hated the app. Rover doesn't allow number exchanges to take place in messages. I didn't like that. I didn't get as many updates or pictures as I wanted.

There is nothing against Rover and I recommend to all pet lovers. Reliable service and good information on where you leave your little friend. The low vote is due to the lack of control on the sitters' pricing. A lot of people saw the profitability of the business and are charging sums above acceptable limits. What are you doing with a dog for over £ 90.00 p/day? Rover should set a cap; we have seen sitters doubling their prices after discovering this new "cash cow". Shame on them; you don't love dogs, you are just greedy. Save us the usual phrase: I am not doing for the money, I just love animals...

The website is not user friendly or easy to navigate changing times of appointments, type of appointments, dates/times. The support line is of no support. Lastly, in my opinion, the emails in addition to the text messages is too much and confusing.

This is a review for people thinking about being a sitter on Rover. Just don’t do it. We were sitters for Rover for over 10 years. We had dogs attack Our dogs, destroy our property and attack us and our children. We always tried to remain positive and never complained to Rover, but this is what they allow on their platform. We had several complaints put against us because we would allow clients to message us outside of the Rover app when the app wasn’t working for them. Rover does not want any conversation outside of the app because they want to make money off of every single thing you do.We ended up getting a dog that had terrible separation anxiety and broke out of our front door. Even though we dedicated all of our resources into finding this Dog and did end up finding him - Rover removed our profile with no explanation after over 10 years of service. They will not advocate for you, and you will just be a number to them. Don’t put yourself and your business at risk. Find another way to advertise that doesn’t take 20% of the profit.

They closed my account without the option to appeal. I still have several client's keys, now with no way to contact them. I can't log into my closed account, not even to delete personal details. I've been with Rover since the VERY early days. I gave regular feedback with UX improvement suggestions when their site was much younger. Feedback consistently ignored, but if applied it would have yielded a MUCH improved user experience from the sitter AND pet owner perspective AND would have lead to more bookings. The lack of those UX improvement lead to me regularly having to back-and-forth with not the right client, leading to having to turn clients down. Wasting both the client's time and mine and making rover less appealing to use for both. I have dedicated a LOT of energy to onboard clients and giving them the best possible experience. I could write an essay. But loyalty was not valued, neither was constructive feedback (which ultimately would have been revenue increasing for both platform and us as sitters). The decision to close my account was taken by an AI not a person. The platform sees an increase in potential clients trying to transact OFF site. While the platform probably assumed I was the one trying to take clients off site. I still have so many UX improvements to suggest to Rover but the effort is obviously as useful as shouting into the wind. The implementation of AI has made the platform worse. 20% is a lot of money to pay in fees, I was originally grandfathered in at 15%. For a platform with too many missing UX points. So.. Rover.. what do I do with all those keys now? Since you forbid exchanging numbers, how do I call the clients to return the keys? This is a bit of a security issue. I have LOVED Rover and recommended it EVERYWHERE and defended it, in my own time, on forums and FB posts when people spoke ill of the company. Loyalty = unrewarded. I was angry at first. Now I am just disappointed. The alternative pet-sitting platform is of no interest to me. It was always Rover or nothing. Now it's nothing.