Maggie's M.
Referral Discount is a Joke
I received an email from Rover for a $20 discount for being a new customer, my daughter referred them to me, and in return, she was to receive a $20 discount on her next service as well. I followed the link but was never able to get the code. I contacted customer support through the automated online chat, 3 times, but only ever received canned, generic responses but no resolution. They asked for additional information, but there was no way to submit my written reply, so I was not able to use this discount even though it is advertised on their website. It's very frustrating to both my daughter and me, and probably to the dog sitter who is waiting for me to resolve this so I can book with him. I feel like the website and customer service could definitely use a tune-up. Finding a list of sitters in the area where we were traveling was easy to navigate but I hope to never have to use this service again.
Response from Rover.com | Pet SittingJul 26, 2023
Thank you for taking the time to provide us with your review. We’re sorry to hear this was your experience. Feedback from users like you is an important part of maintaining a quality experience and we value your insight. Next time you’re looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help.