Rover.com | Pet SittingReviews of rover.com

Response from Rover.com | Pet SittingAug 12, 2023

Tana, I am so sorry for your experience and hope that if this was booked through our platform and has not been reported to our Trust & Safety team that you will reach out and share more details . You can contact us 24/7 at 888-727-1140. We take safety very seriously and want to ensure we take proper action and provide support to you and your family.

Response from Rover.com | Pet SittingAug 10, 2023

Hi Tom, our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.

Response from Rover.com | Pet SittingAug 7, 2023

Hi, thank you for your candid feedback. Safety is a priority that is not taken lightly. We manually review every sitter's profile and require background checks from all sitters signing up. Check out rover.com/help for more details about what's covered under the background check. If you have any additional questions or concerns, feel free to call our 24/7 Rover Support team at 888-453-7889!

Response from Rover.com | Pet SittingAug 5, 2023

Hi Jill, thanks for the feedback. The results we display in search are based on the filter options you have selected as well as the service radius a Sitter has set. So you may come across some Sitters who have set up a large service area as they are okay with traveling.

Response from Rover.com | Pet SittingAug 3, 2023

Hello Jade. We are sorry to hear about your experience with the app and some sitters. Your feedback will be reviewed by the appropriate team(s) to ensure any continued issues are addressed. In the meantime, our support team is available 24/7 at 888-453-7889 to help with any troubleshooting or questions you might have.

Response from Rover.com | Pet SittingAug 2, 2023

Hi Julie, we appreciate you taking the time to share your feedback and are saddened to hear of your experience or any negative impact on your travel plans. We're happy to hear that you were able to find alternative care, and remain available to answer any questions or assist as needed. In the future, we do have a 24/7 Support Team available via phone at 888-453-7889 should anything arise or you need immediate assistance. Please feel free to reach back out if there's any further support we can provide or feedback you'd like to share.

Response from Rover.com | Pet SittingAug 1, 2023

Hi Kate, thank you for your feedback and we're so sorry to hear about your experience. Rover can investigate further and take appropriate action as needed. If there are any additional details or specifics you'd like to share, our 24/7 Rover Support team is available at 888-453-7889.

Response from Rover.com | Pet SittingJul 30, 2023

Hi Kris, thank you for reaching out and I do hope that Sammie is okay. As pet parents ourselves, we care deeply about the pets and users on our platform, and the safety and wellbeing of our community members are a top priority. We take these matters very seriously, please contact our Trust & Safety Team at 888-727-1140 with additional information so we can start taking appropriate steps to address this situation.