Rover.com | Pet SittingReviews of rover.com

Rover app was great to view potential dog sitters and to make initial contact and take payment. However months later when going on holiday all my information previously submitted was no longer on the app, which made me very insecure I was covered. When I contacted Rover they did respond a few days later to say that they could see everything from their end- but my account on the app remained blank. Luckily there were no problems with our dogs whilst I was away but I didn’t feel confident in Rovers support if needed. The lady caring for our dogs was superb and we navigated our way around communication issues.

After I gave the sitter a great review, she told me that she went home to sleep each night...and I paid her to stay at my house! She apologized, which is fine, but I got in touch with Rover to remove or edit my review, and no one has gotten back to me. It really bothers me that someone will see my review and think that she is a trustworthy sitter.

Too much…i am regifting this to someone else. The strob lights & warning about epilepsy made me wonder if my dog would get epilepsy!

Rover, the app, is difficult for the pet sitter to use as well as the pet owner. Usually there has to be some modification done by message to get the times etc that you really need. Unfortunately you can't rely on the pet sitter to honor anything agreed by message even though it's done through the app. I probably will never use the app again. As bad as I think the kennels are, they are probably more reliable than an unvetted Rover sitter.

We hired a sitter to stay at our house from Aug 5th-12th she didn't stay the night she came and hangout with the dogs instead. Claims she never agreed to stay with the dogs. Gave an extra $100's for groceries while she stayed at our house. Claims people always give her money whether she spends the night or not. We paid her to watch the dogs and house sit. She Claims she never agreed to stay overnight even though I told her we're her rook was and had many choices of pillows. She never said she wasn't spending the night with the dogs. If she was going to just hangout with the dogs I wouldn't of given her money for groceries!

I was over charged was suppose to be 15 dollars a walk you charged me 20 The dog walker changed the time and canceled so I rebooked the right time and was charged for two visits that day and was only refunded 11 dollars so it cost me 77 dollars for 3 visits when it was suppose to be 45

Rover charges you ridiculous fees but does not help you when you really need it. When my dog sitter canceled last minute, they refused to cover the difference in booking a new sitter. I booked the original dog sitter 2 months back and she canceled it less than two days before I am to fly out. So disappointed in Rover, they charge you all these fees but do nothing to help you!!

I think Rover.com is starting to really get greedy. I have used 3 different Rover sitters for several years. I have been very happy with the care the sitters gave my dog. However, I know that Rover already takes a minimum of 15% of the sitter's pay as a service charge and now they aren't satisfied with that. I started to book with my normal sitter recently and saw that Rover was going to charge me an additional 11% service charge on top of the percentage they already collect from the sitter. (up to $50 charge to the client in the area I live in.) This was the first time that this charge had been added on. I decided NOT to book with Rover and just pay a friend to watch my dog. I can understand charging the sitter a fee to get customers from their site, but I don't think clients should get charged a fee as well. Would I buy from the Amazon or Walmart website or ebay, if I got charged a service fee to place an order? NO! So why pay Rover for the ability to book on their site. I'm really sad to lose my regular sitter, but for retired folks on a fixed income, it is expensive enough to pay the sitter.