Rover.com | Pet SittingReviews of rover.com

Response from Rover.com | Pet SittingMar 5, 2025

Hi Susan, thank you for taking the time to provide us with your review. We’re constantly looking for ways to make Rover better than ever, and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Olivia

Response from Rover.com | Pet SittingMar 4, 2025

Hello, thank you for taking the time to provide us with your review. We’re constantly looking for ways to make Rover better than ever, and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Olivia

Response from Rover.com | Pet SittingMar 3, 2025

Hello Robert, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Olivia

Response from Rover.com | Pet SittingMar 1, 2025

Hi Gina. We apologize for the inconvenience you've experienced with the payment process. We’re constantly working to improve our services and will take your feedback into consideration to enhance the experience for our users. Thank you for sharing your concerns. All the best, Elizabeth B.

Response from Rover.com | Pet SittingFeb 28, 2025

Hi Susie, we are very sorry to hear that this has been your experience. While this is not the typical Rover experience, we take feedback seriously. Every sitter profile is manually reviewed by the Rover sitter team. We evaluate each profile to determine whether it meets our unique set of quality standards. If we decide the sitter or dog walker is a good fit for Rover, we’ll approve their profile, and they can then list pet care services on the site. Finding sitters and dog walkers who are the right fit for Rover is something we take very seriously. If you would like further clarification on our vetting process, please call our 24/7 Rover Support Team at 888-453-7889. -Lexie

Response from Rover.com | Pet SittingFeb 20, 2025

Hi Zehra, thank you for taking the time to provide us with your review. Pet sitters and dog walkers are the cornerstones of our business. We're here to provide ongoing support and to help each individual grow their business—and we’re in it for the long haul. These fees help us do that, along with facilitating Rover’s customer support, 24/7 trust and safety coverage, essential site maintenance, and product improvements. They also help cover benefits for sitters, including the costs of processing payments and ongoing promotion of sitters on Rover. Lastly, our service fees cover our Rover Guarantee reimbursement program, which provides peace of mind in case of unexpected injuries or damages. We appreciate your feedback and hear your concerns. If there is anything we can help clarify for you, don’t hesitate to reach out. Rover Support is available to you 24/7 at 888-453-7889. -Lexie

Response from Rover.com | Pet SittingFeb 20, 2025

Hello Nancy, we appreciate your feedback on your experience with Rover. Our 24/7 Rover Support team is available at 888-453-7889 for any questions you may have. Please don't hesitate to reach out. -Olivia

Response from Rover.com | Pet SittingFeb 20, 2025

Hi Wendy, thank you for taking the time to provide us with your review. We’re constantly looking for ways to make Rover better than ever, and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Olivia