Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
rover.com
Website
rover.com
Category
Pet Services
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 17% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Only dog or cat is available for pets. People have other types of pets not just dogs or cats. The app is not user friendly.
Response from Rover.com | Pet SittingOct 2, 2023
Hi Lynn, our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Rover is always looking to improve the user experience and this feedback will be provided to our product team. If you ever need assistance, feel free to give our 24/7 Rover Support team a call at 888-453-7889 and we’d be happy to help.
KE
Keely
Rover Company Review
Rover Company Review: This is not to shame all rover gig workers, I am sure so many of them are great. But reality is, sometimes you get handed the short stick. We found a Rover dog sitter to watch our puppy for a week while we went on a trip. He had great reviews. When we picked him up after our trip, he was injured, limping, flinching at us, absolutey filthy - it was so bad. The Rover sitter acted oblivious. Rover at first seemed to want to be helpful. But their lack of compassion and lack of communication make a bad situation worse. My dogs injuries are taking longer than the 30 day claim period, and asking for an extension based on our case, we were denied. I am angry, I am hurt, my puppy has injuries that he would have never gotten had we not left him. Rover was somewhat helpful, but has left a foul taste in my mouth. Please be aware of what you are signing up for, and proceed with caution. If something happens, act swiftly and continue to correspond with Rover, as their employees do not know how to keep up with updating you at all. Very poor customer service for a company that offers so many gig workers to have responsibilities over your family pets.
Response from Rover.com | Pet SittingSep 29, 2023
Hi Keely, I am so sorry that this was your experience. I understand that our Trust & Safety team reached out at the time so that they could address the situation with your puppy appropriately. Our Trust & Safety team remains available at 888-727-1140 to address any questions you may still have.
JU
Julie
The benefits of the site are great-…
The benefits of the site are great- finding reliable pet sitters. The site itself is very difficult and not very user friendly. I had to hunt for the place to leave my review.
Also caregivers should be visable for at least a 60 mile radius. It gives more of a selection especially for over night visits.
There should be a dropdown to find what you want of a search line.
Response from Rover.com | Pet SittingSep 25, 2023
Hi Julie, thank you for taking the time to provide us with your review. We’re sorry to hear this was your experience. Feedback from users like you is an important part of maintaining a quality experience and we value your insight. Next time you’re looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help.
JC
Jeremy C.
Ripoff charges for both owners and sitters
The app is good and some great sitters on there.
But the charging structure is a rip off for both the dog owners and sitters who effectively get charged twice.
The owner pays a 15% booking fee on top AND the owner only received 85% of the advertised rate too. Rover should be more transparent or it will find repeat customers just bypassing the app to avoid paying twice.
15% is ok but nearly 30% commission is just extortionate.
Response from Rover.com | Pet SittingSep 19, 2023
Hi Jeremy, I'm happy to hear you found some great sitters through the platform. Regarding our fees, which enable us to support and protect owners and sitters alike, they are stated in our ToS when you sign up. For further information, contact us at [email protected], +44 8082 812524 or by chat on https://support-uk.rover.com/. Best regards, Matthew
WA
WENDY A.
The carer was inadequate.
The carer was inadequate.
I was just given £10 refund for a £200 fee.
No feedback re action taken on animal carer
Response from Rover.com | Pet SittingSep 12, 2023
Hi Wendy, We appreciate your feedback and apologise for any inconvenience with your booking. An email has been sent to you; your response will help us address your concerns. Contact us via chat on rover.com/help, by phone at +44 808 169 8525, or email [email protected]. Best regards, Fabien.
KM
KMPHL
The app is really poor
The app is really poor. Very difficult to find sitters you have used before when you are trying to book your next visit. It requires you to put your location, but it recommends sitters that don't cover the area you are in. The additional suggestions when you submit the request always seem to be the most expensive. It just is not user friendly. The other issue I have is they charge you at the time of booking, no matter how far out from the date.
Response from Rover.com | Pet SittingAug 29, 2023
Thank you for taking the time to provide us with your review. We’re sorry to hear this was your experience. Feedback from users like you is an important part of maintaining a quality experience and we value your insight.
I wanted to cover a few of the points you brought up. You're able to favorite a sitter so that when you log in they show on your main profile page for easy access. To do this, go to the sitters profile and click on the heart at the top of their page. You can also locate any past sitters by going to your mail tab and clicking on past stays.
Additionally, your card will be charged when you book a service, similar to reserving a hotel or flight. Rover then holds on to those funds and releases them to the sitter 48 hours after the service is complete.
Next time you’re looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help.
CK
CK
Unreliable Sitters
I booked 3 days of daycare about 6 weeks in advance for our vacation. The pet sitter disappeared and never responded. This is the second time that I have booked someone with excellent reviews on Rover who bailed at the last minute. Luckily, I was able to find another great sitter for 1 of the 3 days but this still impacted our plans and makes it less likely that I would use Rover while on vacation. I will most likely use a commercial kennel/daycare next time.
Response from Rover.com | Pet SittingAug 28, 2023
Thank you for taking the time to provide us with your review. We’re sorry to hear this was your experience. Feedback from users like you is an important part of maintaining a quality experience and we value your insight. Next time you’re looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help.
CL
Clarisa
Started off strong but I continue to be let down
I’ve had some really great people look after my puppy but I have recently had to people accept a booking that they couldn’t fulfil which meant cancelling last minute. There needs to be move checks in place to stop this from happening and wasting people’s time, the sitters that do this should be penalised.
Response from Rover.com | Pet SittingAug 24, 2023
Hi Clarisa, thank you for your feedback. We’re constantly looking for ways to make Rover better than ever, and always appreciate hearing from community members like yourself. We're sorry you had to deal with a last minute cancellation. Please, feel free to contact us for further help via: chat rover.com/help, +44 8082 812524 or [email protected]. Best regards, Claudia
