Rover.com | Pet SittingReviews of rover.com

I think the idea is excellent, however when something goes wrong it appears that Rover aren't as slick as they need to be. My first experience has been a mixed bag, but Rover hasn't contacted me to try to resolve it. When you leave your pet with someone you expect them to care for it the same way as you would. Rover doesn't seem too facilitate a complaint procedure that enables you to dispute payment.

BOMBARDED with emails! Crazy

The Petsitter I spoke with sounded wonderful. Set up a meet and greet. Then checked my credit card and saw I’d been charged for the meet and greet AND pet sitting appointment before anything was confirmed or completed. Cancelled the meet and greet and the Petsitter and was charged $222.00. Getting it sorted out was a hot mess. I’ll stick with independent local people and companies in the future.

I expressed concern about what happened to me, but my complaint against the sitter and the service wasn't taken seriously. As a first-time customer, I feel cheated because I paid for three days of service and only received two days. I was told a manager would contact me, but this has yet to happen. You have taken the money out of my account yet have not called to hear my concerns. I asked for my cat's litter to be changed at least once; that was never done. I did not require her to remain for 30 minutes; I tried to make her visits as easy as possible. According to my monitor at home, her visits lasted for 10 minutes on the first day and 7 minutes on the second day. To add insult to injury, she did not return my keys but informed me that she had traveled out of town. Kamora promised to return my key on the Monday of my return; that did not happen. On Wednesday night, after frequent calls to Rover, The sitter texted me to say that she had given my key to a third party, and they left it in my mailbox. I find it extremely rude and unethical in the way this case was handled. For my peace of mind and the safety of myself and the children, I had to change the lock when she didn't return the key. The expense of changing my lock and paying to have it done was hurtful. I am writing this review in the hope that Rover will respect and appreciate their customers enough to communicate with them upon request.

Their prices are ridiculous I was quoted 46 pounds for two walks of one hour.

Once I showed an interest in using them and after I had decided to book I was inundated with emails and then hassled for payments all the time.site not easy to use either very long winded and confusing ,will not use again despite the person we chose being amazing with our dogs and we have two sets of friends wanting details,i wouldn't bother-not impressed 1

Every time i provide the 1st good review to a sitter am being honest and looking for ways to improve relationship between them and my dog. How? paying for several walks before house sitting, ensuring the expectations are clear on both sides. So last time - don’t remember the exact day- i asked for house- sitting and learned from a neighbour that my dog was left alone in the dark for more than 6 hours, an Amazon person came to deliver something and my dog got agitated for a few minutes. Thanks to that event my neighbour texted me and the sitter was nowhere to be found maybe working on another job at night. So, it was very disappointing as the relationship i was building upon that day meant nothing to the sitter! For this reason, a customer should be able to delete their first review which after a repeat service can be deceptive to a new customer.

My dog walker is great, but the website has some workflow problems such as it’s not easy to negotiate a minor time change for a walk. Doable… just seems clunky. Pricing is not understandable or maybe it’s just not reasonable. Is an hour dog walk really $38? Wow! Now getting overdose of email from Rover - can probably fix this in settings. some of this email is “triggered” by events of chess first signed up and booked first service. If the system generated emails saying out of sync with events.