Rover.com | Pet SittingReviews of rover.com

Your service is expense a lot. You charged me $190 for 3 days. Even though I cancelled one day Rover just reimbursed me $5

Recently, I had a good experience, however prior to that I had a very bad one. I reached out to Rover with my concerns regarding a sitter with a fake profile and multiple of them, pretending to be a female vet tech when he is really a man. There are bad things about him on Facebook and other places which I found after the fact, my dogs came back with injuries (major hot spots/deep wounds). He did not communicate or send pictures. When I asked for my crate back, he left one out that was not mine, it was older and dirty. I did not feel comfortable arguing with him about it. This was a very upsetting experience. He leaves good reviews on his profile using his other fake accounts. It was very stressful to be out of the state not knowing if my dogs were safe given the lack of communication and very bizarre communication when I finally was able to reach him. This is what triggered me deep diving into his profile(s) and other online presence. Rover did not respond to my complaint. I do not feel heard or considered. I am still worried about what he is doing to the animals in his care.

I have had people say they are interested and then fail to connect with me, leaving me in the lurch. Disappointing that people who claim to be professional and to care about pets do not follow up. Why accept the job, then just go into dark mode? I understand those who respond and say they cannot take the job, but not the others.

Seit Cat in a Flat von Rover übernommen wurde, macht das Buchen keinen Spaß mehr... Zum einen, war mein Kater nach Umzug auf Rover ein Mischlingshund, dann ist die Seite mal auf englisch, manchmal auf deutsch. Was ich aber am schlechtesten finde ist, das meine Kreditkarte direkt nach Buchung belastet wurde. Bei Cat in a Flat wurde die Karte immer erst einen Tag vor Betreuungsbeginn belastet und ich musste auch am Ende der Betreuungszeit nicht noch mal extra bestätigen, das die Betreuung abgeschlossen ist und meine Betreuerin bezahlt werden soll. Dann habe ich am Tag meiner Rückkehr mehrere Mails von Rover bekommen, das mein Betreuungsservice beginnt (etwa 20 Tage zu spät...) und das meine Betreuerin versucht hat mich (vor Tagen) zu kontaktieren. Die in den Mails enthaltenen Links funktionierten auf meinem IPhone nicht. Also alles echt nicht toll... Zum Glück hatte ich meine Sitterin schon vor Rover.

I think overall, Rover sucks! I must’ve reached out to 10 or so, one got back to me and said Rover was not used for finding a regular sitter, it took forever and or some did not even respond, when their calendar showed they ver available, but only to get a response stating otherwise! One had at least 10 dogs and was a very, very, very dirty house!!! No way, Jose!! One that I did use and like also did the same thing, acted as if they were there and would be there for what I seeking, but when I went to pick up my dog, the husband suggested that I continue my search because after he/she had time to think about it, they really aren’t on here for repeat/returning clients?! Hmmmm, exactly what I said, because I did indeed like them during the meet and greet, but after that, they sure rubbed me the wrong way and should not be doing this!

CRITICAL ANIMAL NEGLECT AND UNFAIR CONTRACT TERMS – AVOID ROVER I am writing this review to issue a severe safety warning to all pet owners using Rover.com. I booked a "sit-in" carer through their platform for my young kitten in Slough (SL3) while traveling overseas on vacation. The service provider completely abandoned her statutory duty of care, resulting in an active animal welfare crisis and major out-of-pocket financial damages.Severe Neglect & Animal Abuse: The Rover sitter confined my kitten to a small cage for 9 consecutive hours with no food, water, or litter tray, forcing her to soil her own bedding. She completely ignored care instructions and fed the kitten an entire bowl of high-sodium treats which she thought was dry cat food, risking fatal sodium poisoning. Property Abandonment & Key Theft: When confronted, the sitter ignored all urgent phone calls, abandoned the booking entirely, and fled the area with my physical house keys, leaving the kitten trapped alone inside. She explicitly ignored written instructions to leave the keys with a contact. Platform Emergency Line Failure: Rover's emergency helpline failed to provide a replacement sitter or coordinate emergency access for over 24 hours. This extreme delay forced me to coordinate a physical rescue from abroad, hiring an emergency locksmith to drill and change my locks to prevent the death of my pet. My kitten was immediately hospitalized under medical observation at Penstone Veterinary Clinic.Corporate Extortion & Unfair Contract Terms: While my kitten was trapped, Rover support emailed me demanding that I "increase my budget" before they would find a replacement. Now, Rover is officially relying on hidden policy exclusions (Claim #26937350, Clauses 2c and 2g) to deny reimbursement for the £240 locksmith invoice, falsely labeling it a "consequential loss."Rover is using unfair contract exemptions to shield itself from financial liability for an emergency life-saving rescue caused directly by its own platform failures and contractor negligence. This matter has been officially escalated to UK Trading Standards (Ref: CCA-7876677) and the Competition and Markets Authority (Ref: CMAE2601155). Avoid this platform at all costs if you care about the safety of your animals I have all evidence of correspondence with the sitter and with Rover.

We had a sick pet who couldn’t go to dog daycare due to kennel cough so we booked through Rover for two weeks. A person came for three days and was not consistent on the times needed or booked. We booked for noon, and one day they came at 10am, another at 1:30, and the other day close to noon. Then, our dog ended up hospitalized due to pneumonia developing, so we canceled the remaining days. The cancellation was more than the price of the three days someone came. The prices were stupid as well. $38 a day to just let the dog into the backyard to potty. One visit lasted for 8 minutes. Total price charged for three days and maybe 45 minutes with my dog? $252. DO NOT RECOMMEND. And customer service didn’t do anything.

I dropped off a perfectly healthy dog and she returned injured to the extent she required surgery. Rover reached out as if they cared and to explain their “guarantee”. It’s anything but a guarantee, they’ll do any and everything to not reimburse you for associated costs.