Rover.com | Pet SittingReviews of rover.com

Rover provides a valuable service but the interface is difficult to use sometimes. For example, I had made a booking for a weekend stay for my dog with a provider. Before that weekend came up I wanted my dog to get used to this provider by booking a one day daycare appointment that would fall before my weekend booking. Rover did not let me book the one-day before I paid and confirmed the second booking. One other strange thing happened. I found a new provider and was communicating with her. Several emails sent through Rover were received by this provider and also a previous person that I had communicated with but never booked with. The two people got the same email that I sent just to the new provider.

The care provided by the dog sitter was GREAT! She was friendly and flexible, and the dogs were very happy and well cared for. The fees charged by Rover, however were really steep. The total coast was 60% higher than the independent sitter we were using. The cost of going through Rover will probably have us looking in another direction.

I set up a person to watch my dogs, but the day before I was flying out of state, she was nowhere to be found and her profile was taken down. I had to scramble to find someone else. The new person I found was awesome! She was my saving grace, and was wonderful to my dogs.

I visited 2 homes and drove by a 3rd before finding a suitable place for my dog. The homes I visited told me that the dogs sleep in crates in their basements! I understand the crate but not the basement! The 3rd home was run down. I finally found a wonderful sitter. I had better luck when in western NY and found a wonderful sitter in Dana.

I would have liked to meet Daniela before taking Jack to her house. She didn't seem to have any available time for that. I gave her the time that I wanted to bring Jack to her house and I texted that I was on my way. I didn't get a reply and went to her house, she wasn't home. She texted and asked if I could give her an hour. I told her I didn't have an hour and went back to my house. When I got home she texted that she was back and I could bring Jack over. I didn't get any feed back on how he was doing until I initiated conversation and then she replied one time that he was a good boy. When I got back from my trip I texted and asked if I could pickup Jack; no reply so I went to her house. Her father answered the door and said Daniela was in the shower and said Jack was a good boy.

Our two dogs seemed very comfortable with the sitter right from the first meeting. One thing we did stress to the sitter, was that our male German Shepard drinks a lot of water and that it was very important to fill the two large water pans to the rim, morning and night. We were away for a few days, 4/10 - 4/12. When we arrived home the afternoon of 4/12, our dogs were there to greet us at the door. Once I had brought our luggage in from the car, I went into the kitchen to find my German Shepard laying by two completely empty water dishes. Not a drop remaining. As soon as I filled the first one and put it down, he immediately drank about half of the large pan of water.The sitter wasn't at our house. We weren't expecting her to be there. She stopped by two days later to drop off our garage door opener. I asked her if she have filled the water pans that morning. She said she had the previous evening but didn't remember filling it that morning. I reminded her how we had stress that doing so was one of the most important things to remember. She apoligized and said that was on her. This is a deal killer for us and will not be using the same sitter again.

The application is deceptive. For example, the rate states $16 for a drop-in visit, but when you receive the bill, the rate is higher and they add a charge for an extra pet. I have two cats and ended up with a $30 a day fee for a drop-in visit, as well as additional money for the Rover charge.

The customer service team at Rover leaves a lot to be desired. We sent a request to them to modify the profile since we did not have access to that part, but after two years, they have yet to get back to us. So we limit our use of the app.