Rover.com | Pet SittingLoving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Renee E.
Our sitter was not as advertised and it is difficult to understand the total cost before the request is sent.
Response from Rover.com | Pet SittingNov 30, 2023
We regret the discrepancy in the sitter's profile and the confusion regarding the total cost estimation before sending a request. We're continuously striving to improve our platform for better transparency. Your feedback is invaluable as we continue to work to enhance our services.
Michelle V.
I would rather not say
Dylan
Find it weird you cant use credit on your account for tips.
Response from Rover.com | Pet SittingNov 26, 2023
Hi Dylan, thank you for reaching out and we apologize for any difficulties you may have experienced. Please be assured our team is working hard to release an update that will fix various issues as soon as possible. In the meantime, if there's anything we can do to support you, please contact our 24/7 Rover Support team at 888-453-7889.
Mike C.
We found a boarder from Rover and loved the fact that they had multiple acres of land and claimed to have done this multiple times. Unfortunately, probably due to their excessive marijuana use, they seemed surprised when we were dropping our dog off for her 7 night stay. During the week they had another dog boarded there that they didn't tell us about as well. Well, day 3 they lost our dog completely and were not even close to prepared for a hurdle like that. Instead of helping out to find our dog, they called the police (way after the fact) and claimed that our dog attacked them 2 days prior. We were out of the country and I needed to fly back to handle the situation. When friends of ours went to the house to assist, the boarders asked if they wanted to make a bon fire and drink beer. In the middle of winter in the northeast, nothing was scarier than not knowing where the third member of our family was and having a couple stoners from the Rover app barely assisting. Don't use the app. The end
Response from Rover.com | Pet SittingNov 20, 2023
Hello Mike. I'm sorry to hear about your experience with Rover, this is far from typical. I reached out via TrustPilot in an attempt to gather more information from you so that I can look into this! In the meantime, you are also welcome to email, [email protected], or give us a call at (888) 727-1140 to share additional details.
Elizabeth H.
The app is the worst app I have ever used There is no specific date It’s just a badly designed app generally! Every day not one day
Response from Rover.com | Pet SittingNov 11, 2023
Hi Elizabeth, thank you for your feedback. We apologize for any inconvenience this has caused. Our app is designed so that you are able to search for sitters in your area that fit your schedule. If you have any questions, please feel free to DM us or give our 24/7 Support Team a call at 1-888-453-7889.
Randi
Poor communication
Response from Rover.com | Pet SittingNov 3, 2023
Hello Randi, our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
DW (on behalf of S.
With the exception of 1 boarder we used recently, we have found that many others have responded initially and confirmed interest for a meet and greet, but have then either cancelled or failed to maintain contact and commit. We are very disappointed with, what we thought were supposed to be reliable pet people!
Response from Rover.com | Pet SittingOct 31, 2023
Hi Dawn, thank you for taking the time to review your experience, we really appreciate your feedback. It does unfortunately happen that sitter's calendars are sometimes not up to date, and this is something we're continuously working on improving. If you have more feedback to share, please don't hesitate to contact us via email at [email protected], via chat at rover.com/help, or by phone +44 8082 812524. All the best, Eleonora
TB
A lot of flakey pet sitters. Their calendars show updated, but they then say they aren’t available. Or, they never reply and your App doesn’t allow us to delete our request. That’s super annoying. Some say they will stay at your house overnight, but when I inquired more, I’ve been told quite a few times that they don’t do actual overnights bc they have pets at home, but they will come late and early in the morning. That’s very frustrating and misleading. Don’t put overnight sitter if it’s not a true overnight and definitely don’t charge higher for it! Just not a strong pool of reliable people.
Response from Rover.com | Pet SittingOct 27, 2023
Hello Tammy. We're very sorry to hear about your frustrating experience. We'd like to help. If you'd ever like some direct assistance with some of the legwork for finding a great sitter, please contact our Customer Care team at 888-453-7889. We do send out regular reminders to sitters to update their availability and their accounts are affected if they do not. We are also currently testing more reminder options! If you haven't already you can message up to ten different sitters a day. That way you can find the perfect match for you and your pet.
