Rover.com | Pet SittingReviews of rover.com

Failed to forward message to supplier that caused me to miss cancelation deadline

The Rover app has a terrible UI/UX user interface. it makes it difficult for new boarders to get their first reviews because of the pushy suggestion of a tip. The app is hard to navigate, not intuitive, and focuses more on bookers than the hosts who make the service possible. Their customer support is impossible to get ahold of in chat, and long delays on responding to emails. They are now taking 30% for first time clients which is insane. They falsely accuse sitters of falsifying reviews without asking about the context (neighbors booked and it was flagged as false review). The app needs a lot of work as the uploaded images of the pet get cropped on the profile and you cannot click to expand. overall, this app is very hostile to sitters, which is irrational because the app would not survive without them providing the service they just do the tech app end for, and the app is very buggy. accounts get suspended for trivial reasons, it's almost as if there is no intelligent people handling these issues. rover needs to fix the app, get better customer service, treat their hosts better, or people will continue to go off app and start their own pet sitting business if the unfairness continues.

Dog walkers are generally good but the app has gotten much worse over the years. No reason I shouldn’t be able to initiate a booking modification request. Holiday rates are not listed when they present each walkers rate (and although Juneteenth is important I don’t think it creates enough travel to warrant holiday rates.)

Our dog sitter left our dog a night early leaving her alone for 20+ hours. Rover support has been a nightmare in which they constantly tell us to talk to the sitter (we tried but of course no response). Why do I pay fees and book through your app if you’re not going to help when things go wrong.

Sitter brought an overnight unauthorized guest into the home and had them stay overnight and assist in caring for our animals. The individual utilized our personal appliances for his own personal use during his stay. When the sitter was addressed for her behavior politely she proceeded to make false claims about our treatment of her and our animals, we were supportive of her— left her a snack basket, offered alternative care when she showed up 4.5 hours past the time she said she’d come. When asked about her significant other staying she told me to ‘girl, hush’. The sitter has admitted to the unauthorized overnight house guest publicly and privately and Rover refuses to address her retaliatory false comments made in response to being reported even though it’s against their policy. The sitter refuses to speak with them now because she has no proof of the comments she made and now when asked why Rover refuses to close this case— since she has publicly admitted it on their platform… They are making me repeatedly ‘call back’ or stating I will hear from someone in 48hrs but then they just continue to push the timeline. I think that giving a sitter 6 days to respond is adequate time and adequate time to keep up statements that they have access to knowledge that proves them untrue. I’m disappointed in Rover and disappointed in their ‘24/7’ assistance policy when if the person that you’re ‘required’ to talk to is clearly not available ‘24/7’ or for several days. They only want things ‘over the phone’ because then they can claim an update was provided. If I could attach screenshots I could show you the lack of response via email. Unfortunately I cannot. Update: within minutes of this review posting I received a voicemail that I will receive a full refund. I will adjust this review once it has actually been received in the 3-5 business days it has been promised and the sitters false comments have been removed. Thank you so much for your patience.

You better not have issues on rover with unsafe owners and pets who destroy your house, health and pets health as they will just ignore requests and discriminate. Do not use this service they o ly care about pet owners. Adding to this review as your team is useless and disrespectful and discriminates this case. This is what your colleague said but it hasn’t been dealt with has it now. I understand the urgency and appreciate your patience. I have ensured that leadership is aware of your 3pm timeline and they will review your case immediately. They will follow up with you directly via email as soon as they have an update. Is there anything else I can help you with in the meantime? I left a terrible review on trust pilot and I know you saw it. I will keep adding to the review the longer you don’t settle a compensation payment. It’s not hard I asked for financial compensation for this whole experience which is a fair request and you have just ignored my demands and Emails. I will be releasing the proof online.

I boarded my dogs for the first time with Rover. I thought that the sitter was excellent. She kept me well. Informed five days after I picked my dog up he got kennel cough I notified the sitter and she told me that Rover would pay the vet bill because it happened while my dog was with her. After going back-and-forth with Rover for three weeks, they informed me that they will not cover kennel cough because it’s not considered something that would have been caught while they were with the sitter. This is disgusting, although the sitter may be wonderful This company is not run well.

I was charged much more than the quoted price