Rover.com | Pet SittingReviews of rover.com

I had problems with the interface. After I had made my request and paid I still kept getting messages that said that I hadn't verified or completed my transaction. This resulted in me starting all over and ended in getting double charged for the service. It also created stress on my side because it was the last minute right before leaving on a trip. Marcia the pet sitter herself was amazing and everything as far as that was perfect and great. I'm currently working with my credit card company to reverse the double charge. The chat box online is not helpful at all and is not able to discern the question that is asked and the necessary help needed for a resolution. It's also pretty frustrating that you can't talk to a live human being at any point in time

The site is itself is empowering. I've met a few good sitters I'm going to try who seem like they'll work out. I appreciate the reach the app has to find sitters. However I was given a referral "coupon" for $20 by 2 separate individuals and have been unable to redeem this, which makes me very unhappy.

The experience was great with Brianna… We loved having her watch our dogs and look forward to having her back! However, I do feel that the fee Rover charges the client is too much. Is it 10% of the total? Since we were asked if we wanted to add a tip, it’s probably fair to assume that none of that percentage is passed on to the pet sitters. That being said, it would be less excessive to charge 5% for use of the app or a flat fee of $10 per booking… I would be more inclined not to continue to find someone outside of Rover.

The overall app is great. However, too many follow up texts. Booking was confusing with other sitters suggested while waiting for the one I was trying to book. I unknowingly contacted another of the sitters.

It would be helpful to understand pricing… each person seems to charge whatever they want regardless of experience and at times even the person I’ve found on rover changes their price a month later. I’d hope Rover would develop guidelines and uniform pricing standards to assure fairness.

Rover was great for connecting me to a terrific sitter. Rover is poor with the software. It is not intuitive, it took two of us leaning over my phone to get it right. The final cost is not clear until AFTER hitting the submit button. This made me angry. And now I am getting 2-3 marketing emails a day from Rover.

Rover is great however there are not enough filters and some of the filtering does not work. If I want to find someone who will stay overnight with my dog it shows me other people that do not even offer this service so I have to message a lot of people, also it shows a lot of people who are out of the area who do not cover my area. So again I'm having to message multiple people before I even know if someone offers what I'm looking for in the area. Also it would be nice if people said if they prefer morning or nights or if they have a cut off time for night time since sometimes I could need someone from 5-10pm but 10pm might be too late for most people but unless I message them I don't know. Also majority of people do not keep their availability up to date. Also if someone offers a service for a cheap price but they do a really really good job and go above and beyond and I want to tip them over 20% rover has a cap on how much I can tip - which that shouldn't be up to rover to decide on how much I can tip, it's my money, not rovers money, and if someone does an absolutely amazing job I should be able to give them the tip they deserve. I've also had people cancel on me last minute and rover has said that they would help find me a new sitter but what they don't understand is that usually I have already done a meet and greet with this person to make sure they are safe and I feel comfortable with them staying in my home and watching my dog. And now since the sitter cancelled last minute there are not any "good" options unless I pay a tremendous amount more. I can find those same options they can find it's just those options they find me aren't good or people I would trust with my dog or home. And with the last minute cancellation then I'm out of a sitter, out of money since it takes a while to get the money back (they should offer an immediate rover credit) and I'm out of options for people in my price range who have availability

Five stars for being a needed service to communities and for doing background checks on house sitters. One star for not having a search engine that filters by whether dogs are allowed on furniture and beds and by areas within a city. It would also be helpful if it was easier to find the itinerary.