Rover.com | Pet SittingReviews of rover.com

I have always had a great experience with Rover until very recently. The Rover app itself and service is great, but what I’m questioning now is the “verification process” which allows people to become sitters. The sitter I used kept many dogs, which I’m OK with multiples, but there were several drop offs/pickups during our pick up time. My dogs came home smelling like urine, my older girl was constipated, and whined on the way home. She’s never done that before. When the pups got home, they drank so much water! I didn’t get any pics or communication from the sitters, but truthfully, I never asked because Rover sitters had always been great. It’s also occurred to me that I never saw where they were kept, but again, I didn’t ask. These sitters had a review of 4.8 from nearly 200 reviews. I can’t see how that happened, but since this experience, I’ve read every review. Several have the same issues I did. Makes me wonder how legit the Rover reviews really are. I have definitely lost a little trust in Rover sitters and I will definitely be more diligent in the future before choosing a sitter.

It was really good due to Rover's app tools, but I really dislike there's only a chat option with Rover support when all I want to do is call them for specific information or requests. Please bring back a call option

Site was easy to use and I found a great last minute sitter for my dog.

We have had good luck with the sitters which is most important. The app however is not very user friendly. Specifically when you reach out to multiple sitters for coverage. When one accepts, it is so difficult to cancel the other requests (I actually haven’t found how to do it). Overall the app is just very clunky from a user experience.

Great app and great dog sitters

I had just adopted a new dog. Before I even adopted, I searched Rover for pet walkers. I was given the name of three and these people responded to my request for walks on certain dates. Rover suggested I get a backup to my first confirmed walker in case some days were not available for her to walk the dog. I did. There were updates and pictures and the walker was prompt and never cut the time short I requested. My only comment is that the Rover service is quite expensive. I was never disappointed with the site or its quick responses. But paying $70 an hour seemed pretty steep. As things turned out, my dog has a bit of anxiety when left alone, so I have put her in day care for now. I am hoping this works for us, but I wouldn’t be again using Rover again if needed. Why are some walkers cheaper than others?

While I don’t agree with some of their policies, and it was a struggle, rover did the right thing and made sure I got paid in spite of some unusual circumstances.They are ok in my book.

It’s so easy to find a sitter in many places across the country. We’ve used Rover for 3 years, in 3 states. 5 sitters. You have a chance to read potential sitter’s qualifications and contact them via the app. I like to video chat.