Rover.com | Pet Sitting Reviews | Read Customer Reviews of rover.com

Rover.com | Pet SittingReviews of rover.com

4.635,369 reviews
Pet Services

Rover.com | Pet Sitting

About Rover.com | Pet Sitting

Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: rover.com
Website: rover.com
Category: Pet Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Rover.com | Pet Sitting reviews

Showing 513 reviews with 2 stars · Clear filters

Stefano
Feb 12, 2024
Quanto ci vuole a rispondere ai messaggi?
Non capisco quanto ci vuole a rispondere a un messaggio. Ho mandato 2 messaggi a 2 sitter diverse e a distanza di più giorni non vedo ancora una risposta di nessuna delle 2. Come mai? Mi viene da pensare che i profili dei sitter non siano più attivi.. oppure ai sitter dovrebbero essere impostati dei tempi di risposta entro i quali bisogna rispondere, altrimenti scatta un feedback negativo. Ritengo che prima di affidare un animale a un estraneo bisogna prima conoscersi
Response from Rover.com | Pet SittingFeb 13, 2024
Ciao Stefano, mi dispiace che tu non abbia ricevuto risposta da parte dei sitter. I sitter che non rispondono o tardano a rispondere, scenderanno automaticamente di posizione nei risultati di ricerca. Per qualsiasi informazione puoi contattarci al numero +39 02 9475 6959, via e-mail [email protected] o chat rover.com/help. Un saluto, Ylenia
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Gina
Jan 30, 2024
Drop in sitter spent an average of 15 minutes
Drop in sitter spent an average of 15 mins a visit vs 30. I wouldn’t have known if not for my front door camera meaning Rover cards were not accurate aka truthful. One night the visit was five minutes. My first time using Rover. No follow up from Rover after my review. Sitter acknowledged and apologized. I feel bad for my pup. Additionally stinky vomit left on blanket on couch that I noticed right away and pup had gotten into upstairs closet. Luckily she didn’t chew any of the shoes. Really disappointed. Not sure what happened.
Response from Rover.com | Pet SittingJan 30, 2024
Hi Gina, thank you for your feedback and we're so sorry to hear about your experience. Rover can investigate further and take appropriate action as needed. If there are any additional details or specifics you'd like to share, please don't hesitate to reach out, our Rover Support team is available 24/7 at 888-453-7889.
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Natalie
Jan 25, 2024
Cost are inflated
The sitter was great, but I don’t like using Rover - rates get so inflated because they add tax and sitters understandably compensate their price for the large chunk that Rover takes out of their pay. It’s gotten worse over the years. I only use them when I have no other options. I prefer to hire recommendations from neighbors and friends.
Response from Rover.com | Pet SittingJan 25, 2024
Hi Natalie, thank you for your feedback. Our service fees cover the Rover Guarantee, both our 24/7 Trust and Safety and Customer Service, site maintenance, and product improvements. They also help cover benefits for sitters, including the costs of processing payments and ongoing promotion of sitters on Rover. If you need further clarification, call our 24/7 Rover Support at 888-453-7889.
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Paul
Jan 14, 2024
Rover is too restrictive and uncaring.
It seems Rover is all about making money, to the point that customers are secondary in their concern over following strict rules of the company. Rover's policies about holiday rates, cancelations, etc. are very harsh and not understanding of customers unique circumstances.
Response from Rover.com | Pet SittingJan 14, 2024
Hi Paul, thanks for reaching out. I’d be happy to explain rates more. Sitters on Rover can set and edit their rates. To view all of a sitter’s rates, such as their holiday, additional dog, or puppy rate, select the See Additional Services & Rates option on the sitter’s profile. The dates, type of service, and pets included in a request will all play a factor in which of the sitter’s rates will apply to the booking. If you have any questions about the rates for a particular service, we recommend contacting your sitter. Sitters can adjust the pricing for a pending request or booked service, so long as the owner agrees to the update. If you need further information please contact our 24/7 Rover Support at 888-453-7889.
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John
Jan 9, 2024
Rover responds by a canned reply to answers
Rover responds by a canned reply to a concern from a client e.i., “ Hi Michelle, we're sorry to hear about your disappointing experience. Your concerns are important to us as we prioritize the well-being of pets booked on Rover. If you haven't already please reach out to our support team at 1-888-453-7889 with more details so we can thoroughly investigate and address this situation to ensure better experiences for you and your pets in the future.” I see no response or helpful resolutions to the direct question or concerns. Just fluff responses. No thanks rover but if you can’t answer specific concerns because your company knows the customer, then why answer. My pets are family and protecting your business is more important than correcting a problem then I will move on to a different solution to pet sitting.
Response from Rover.com | Pet SittingJan 10, 2024
Hello John. We can understand your frustration and we appreciate you taking the time to share your concerns. However, we want to assure you that safety and user satisfaction are top priorities at Rover and we take feedback seriously. Safety is our top priority here at Rover as many of us here are loving dog owners like yourself. Due to our privacy policy we can not get into specific details in a public setting. That does not take away from us wanting to help our users when needed. If there is anything we can help clarify for you, please don’t hesitate to reach out to the 24/7 Rover Support team at 888-453-7889.
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Aviva H.
Jan 9, 2024
The sitters are great but…
The sitters are great - they are not the problem. Their customer service is non existent. They gave a chat help line to ask questions and supposedly get help - I sent my first message this am and I am still waiting for a response. Absolutely don’t care about their customers.They are a nightmare to deal with.
Response from Rover.com | Pet SittingJan 9, 2024
Hi Aviva, thank you for taking the time to provide us with your review. We’re sorry to hear this was your experience. Feedback from users like you is an important part of maintaining a quality experience and we value your insight. Next time you’re looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help.
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Fred J.
Jan 8, 2024
had all dates booked with sitter 16…
had all dates booked with sitter 16 days total then he cancelled on us , saying he was going out of town , then found another sitter on rover whent to reserve and pay after a meet and greet , rover upped the daily charge by $20 a day because one of those days requested fell on a federal hoilday . not the one day total of 16 days 16x20 = $320 more than the posted rate
Response from Rover.com | Pet SittingJan 8, 2024
Hi Fred, Thanks for reaching out about holiday rates. Holidays are a busy time for everyone, sitters and pet parents alike. If part of your booking falls within a holiday period, the sitter's holiday rate will typically apply to the entire booking. Sitters on Rover can set and edit their rates. To view all of a sitter’s rates, such as their holiday, additional dog, or puppy rate, select the See Additional Services & Rates option on the sitter’s profile. The dates, type of service, and pets included in a request will all play a factor in which of the sitter’s rates will apply to the booking. If you have any questions about the rates for a particular service, we recommend contacting your sitter. Sitters can adjust the pricing for a pending request or booked service, so long as the owner agrees to the update. Additionally, You can view a list of holiday dates in our Help Center or call our 24/7 Rover Support at 888-453-7889 and a member of our team would be happy to assist.
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Lucille V.
Jan 2, 2024
I love using Rover as a dog sitter
I love using Rover as a dog sitter . I have used it a few years now . The only concern is the wait from when I finish a job and the day of payment . It take more than 5 working days each time . I think it should be direct straight after the job is done or 24 hours maximum. Just like when you use Uber .
Response from Rover.com | Pet SittingJan 2, 2024
Hi Lucille, thank you for sharing your feedback with us. We want to make sure we can support you. Please give us your registered email address so that we can explain you our payment procedure. You can also send us an email instead to [email protected] or chat with us through our Help Centre (rover.com/help) or call us on +44 8082 812524. Best regards, Lies
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