Rover.com | Pet SittingReviews of rover.com

I have to say, I was hopeful of Rover being a decent site but now that I have used them I am truly horrified at their lack of good customer service. I was a sitter for Rover for one month. I had a problem with them taking donations out of my earnings despite having cleared them after only a week. They don't allow you to take the donations that you give out of your own earnings on your taxes because they take them for you. Really dishonest way of doing business. Not only do they take 15% which is fine and standard, they hope you decide to give donations so that they can take the tax benefit as well. When I pointed out the illegalities of their actions they were not helpful and very defensive. Really poor customer service over such a small sum of money. They also have this way of defending internal policies (not consumer facing at all) and think that it is okay even though their terms of service contradicts their internal policy. Ridiculous. They obviously do not care about sitters at all. The money flows in from the dog owners so it is obviously all they care about. I switched to DogVacay and am very happy with my decision to do so.

i used rover as a last minute option, and was highly disappointed. i chose a sitter with 5 stars, however learned later that their review system may not accurately reflect the sitter chosen. my experience with the sitter itself was not good, which is the basis of my proble. upon arrival, the sitter's husband was a little rough with another dog. i brushed it off, however ultimately picked up my dogs early after receiving very little communication from them about how my dogs were doing. upon picking them up early, all of their food and treats, along with their toys were gone. we didn't notice this right away, but after returning to the house to ask, was told that the other dogs ate everything and they were sorry. really?? that only confirmed my gut of wanting to pick them up early. afterwards, the sitter continued to text and contact me telling me that they were well cared for etc, and over the course of this communication, she admitted to being rough with the dogs, but that it was necessary. as well, she changed her story about why there were no food/treats left. i left a review on her page, and although i gave her 1 star, it wasn't recognized but 'calculated' in to the review. so nobody can see that she received 1 star, or the actual average of her reviews. makes me believe that the review system is a bit flawed. rover did refund me for picking my dogs up early, but as far as i can tell, after communicating our issues, nothing was done to remove the sitter or flag their behavior as inappropriate. i would not use them in the future. find someone you trust!