Rover.com | Pet SittingReviews of rover.com

We have had a REALLY mixed experience with Rover. Our first sitter was super amazing. I felt like I was leaving my dog with my mom. Our last two sitters were bordering on horrific and left me wanting to report them to someone, just not sure who. Our second to last sitter LIED about being a dog trainer. She never trained dogs on a high level in her life. She seemed shocked that my male unfixed dog (which she knew about) marked her furniture. There are many ways to prevent that but she seemed helpless. What did she do? Threw BOTH of my dogs in her basement and shut the door where they remained. Thankfully, it was only ONE night. I don't call watching dogs throwing them in a basement. Our last experience took the cake. After choosing a pet sitter that claimed she could handle our dogs ONE really huge issue (chewing when left alone), a common anxiety response and bringing a large and comfy crate to put him in when they left, we discovered they had locked him once again in a room by himself at night! This is a puppy used to being (and perfectly behaved) when allowed to LIE beside your bed at night. He was blamed for chewing a carpet. Heck, I'd do more than chew a carpet shut in a room in a strange place with no comfort. Horrendous. Thankfully we came home 3 days early and rescued our dog from this monster of a woman. Rover will NOT stay in business representing animal abusers. Our dog was traumatized.

I was brand new to rover.com and as soon as I found the site I thought to myself 'thank god, I finally found something awesome!' Well I was wrong. I created a profile and my pets as well, I searched for my date and it only shows the members who are 'available' that day. I contacted 6 different people... SIX! Everyone told me they had other plans that didn't include pet sitting. One woman actually texted me back and said yes she would watch her, then later on texted me and told me her dog had gotten into 'Mexican food' 4 days ago and is just now all of the sudden getting severely sick. Insanity. Why have this site if the sitters can't even update or stick with there avliabitly. I had no one to watch her.

If everything goes as planned, I am sure it is fine. Just hope you never have to deal with Rover.com's customer services via their Trust and Safety department. My communications from them have been full of lies, half truths and statements intended to mislead. They promised to "advocate" on my behalf to their 3rd party insurance company to cover a vet visit that was required as a result of a Rover.com stay, however they never even initiated said claim and refused to accept records from the vet (it took the vet repeated tries to even initially reach a supervisor in the Trust and Safety department). After weeks of back and forth, I was finally able to contact said insurance company and the representative stated that even if our pet was healthy when we dropped her off and become ill with the vet stating she was poisoned, they still not even allow me to send a claim to the claims department because "if it was poisoning, it could have occurred prior to the sitter taking custody of your pet." I have been closely following Rover.com's Facebook page over the last several weeks and have seen multiple posts with concerns from different people quickly removed from their page without any response from Rover. It's shameful they feel they have to hide from complaints without even giving any response. You are best to book your stay directly through the sitter, avoiding Rover. Their customer service and "insurance" is a sham, certainly not worth the fee they charge!

Absolutely the worst customer service! If you have any troubles or your dog is neglected you'll receive no support and you'd be just as well off if you used craigslist. While under the care of Rover, our dog ingested something she shouldn't have had, and incurred $1300 in vet bills. Rover's "free premium pet insurance" denied it without taking information from our vet. They claim to offer insurance through a second company but they will deny your claim without forwarding it to the insurance company. This aside, look at Rovers website and you'll see only five-star reviews for all their dog sitters (red flag!). We posted our poor experience on Rover's Facebook page and the comments were deleted.

I left my Pomeranian boy with a sitter provided by Rover. On way home from vacation I has been contacted by sitter's mother and said that my dog died - it has been bitten by another dog that sitter took from Rover. The only compensation I got so far is a refund for using their service and they promised to compensate after care. Think twice!

My dog died yesterday because I use this service. On Rover's website you can read : "We do not investigate any user’s reputation, conduct, morality, criminal background, or verify the information that any user submits through the Services." My dog died because someone was negligent my dog and fell out from his roof top in NYC while it was suppose to stay inside. Please be careful when you give your dog to strangers on rover.com, they are not professional sitters, just random people who want to make money. Marc

Went to interview a dog sitter from Rover.com. Found 4 dogs unattended an no one was home, even though we had an appointment. When I called the "lady" she said, very snotty, I am not even in the State! 4 people were paying to have their dogs watched, and they were alone with other people's dogs! I reported it to Rover. Checked to see, and this woman still has a five star review from Rover! Appalling!

Rover is by far the worst and most dishonest company that I have ever used in my 32 years of being on this planet. I was a sitter on Rover. One of the people that I was sitting for asked if they could drop their dog the night before a paid and scheduled stay. I'm okay with it and say sure, no problem. The next day I get an email from the worst customer service team that has ever been assembled at Rover saying that their system detected that a client wanted to drop their dog off early and went on to tell me that I had to rebook and fix the reservation (and charge more) to reflect this. At no point to the client did I state that I would accept additional funds. Quite honestly their email irritated me so I told them that I would have her send me a new request and give her the night for free. I refused their poor customer service standards to dictate how I wanted to treat people that were essentially my clients. They sent me an email stating that I had broken their terms of service and that my account was being cancelled. Mind you, I had 4 reservations booked which they then cancelled in the process. Also, no money had actually exchanged hands and the booking that I supposedly broke their terms of service on hadn't even started and was still almost a full week away. They don't care about the sitters who are actually taking care of your dogs and they sure as hell don't care about you. If they get someone like me that questions their customer service and actually tries to do something good for a customer then they ban them from the site. I've gone over to DogVacay and at least one of my clients who was booked and then cancelled on followed me over immediately because of the poor way that they handled this entire situation. Don't trust Rover with your dog or your money. It simply isn't worth it and if you prize customer service like I do then you'll want to take your business elsewhere.