Rover.com | Pet SittingReviews of rover.com

Tried this service while we went out of town for Xmas last year. The person we chose seemed nice enough and appeared to know how to take care of dogs in the initial visit. We left for vacation out of state and while I monitored our doors opening and closing with our security system I could see when she came and went, let the dogs out, etc. She let them out for exactly 3 minutes in the morning, left for 10-12 hours before returning then let them out for another 3 minutes. She would then leave again and get back close to midnight or 1 am. I get people want to spend time with their families during the holidays but she was paid to do a job and did not do what she told us she would by a long shot. I changed our return flight because of this and got home a day earlier than planned. The dogs appeared to be OK when we got back although they slept way more than usual for the next 2 days. My suspicion is she left them outside all day while she was gone and they had to sleep on cold concrete which they are not accustomed to at all. Would not use or recommend this service due to the lack of oversight on sitters and seem to only care about getting your money. By the way our sitter was a recovering alcoholic, not a problem for me except she apparently still hasn't learned responsibility.

I wasted a lot of time with the sitters on this web site. Basically, the sitters are very untrustworthy and charge too much for the poor service they provide. They calendars always say they are free but then you dont receive any response or end up texting back and fort for a long time and in the end they tell you they cant watch your dog for that particular date or time. Its a waste of time and money. You have no proof that they care for your pet, they probably just let my dogie to sit there all day long without too much interaction. I dont trust this service and I will go with local dogie day care where you can watch your dogie live on their camera! Update: Dear Rover.com, you are able to access our e-mails where you can clearly see that 4 sitters out of 5 were not able to accommodate our needs so Im not sure why you posted that you could not see this information???

There are some good sitters on this site. Unfortunately, if you end up with a bad one, Rover assume no responsibility or assistance at all. They do have a so-called insurance protection but just like any insurance plan, they deny all claims to save money. The guarantee is merely a scam, so good luck with this. I am not going to use it anymore and will trust a chain franchise like Camp Bow Wow or Petsmart instead. At least the staff there are more reliable and are held responsible for their actions. p.s Thank you for the response. As always, your company provided many "empty" apologies via email without any true action or compensation. Refusing to issue any refund, compensation, issue disciplinary actions or even provide assistance working with an insurance company all the way in Southfield, MI, who refused to review any evidence I would like to present from NY and rejected any claim submitted. You have kind words to wish my pets well, but I don't trust your service or guarantee anymore. Even Uber take responsibilities about their drivers and have disciplinary actions against their drivers, whereas your sitters are still practicing with 5-star reviews despite complaints and reports of negligence. For refusing to take any action towards your negligent sitters, it is your negligence also!

I left my puppy with a sitter for 5 days while on vacation. She seemed capable and had great reviews. My friend had to pick him up because my flight was delayed. When I got home Murphy lost 6 lbs and his stomach/ribs were sunken in, when he should've gained about 5-7lbs (he's a larger lab puppy). I left a gallon bag with the exact amount of food he would need for the stay, and about 3/4 of it was still in the bag. I only heard from the sitter the first day and after that I never received a single update. I reported her to Rover and never got a response even after about 3 weeks. I would NEVER use Rover again and have told many people not to use the app as well. HORRIBLE experience.

I set up an appointment with a sitter to come meet our dog for a sitting engagement, got a note the day of the appointment that her car wasn't available and so she backed out. The next one didn't show up at all, or text, or even respond to a text asking if she was coming.... twice bitten, won't try it again..

1) We contracted a Rover sitter to conduct daily checkins for our new puppy—to let her out to pee during the middle of the workday—before she was fully vaccinated and we could start her with daily group dog walks. 2) The caregiver was nice and seemed great during her interview so we began service with her. 3) Everything seemed fine at first until we started noticing clues that she wasn’t actually coming some days of the week as agreed and as paid. We thought surely not—who would leave a puppy cooped up, unable to pee all day and on top of that tell the owners she was still performing the service? 4) After enough peculiar things we set a simple trap and came home to find she had not come that day like she said she had, and was taking our money anyway. We immediately terminated service with her. 5) We contacted Rover to eject her from the Rover system, preventing her bad caregiving to other customers, and asked for a refund. 6) Within 24 hours our puppy had symptoms of a urinary tract infection which was later confirmed and treated by our vet after multiple visits (and bills). 7) We were passed between multiple Rover customer service reps and asked us to try to settle the “issue” with our caregiver directly, at first taking no accountability for the caregiver their company represents. 8) We said we would not be doing that, and that Rover should take action. We were asked to provide photographic proof and a statement which we happily did. 9) We asked to be compensated for the times we could only presume our puppy was locked up all day and for our $500 vet bill. Rover covered us for some of the time our caregiver had deceived us—leaving our puppy stuck in a pen all day trying not to urinate on the floor—but since we didn’t get back to them in time (we did within 2 months from this incident—work and travel made accomplishing this very difficult for us) with a written doctor’s note from our vet, they claim their insurance company would not cover our claim. In past experiences with insurance, statues of limitations on claims for an incident are often a year or more. It is unfair that for such a relatively small claim to a business and its insurance company no accommodation was "possible". 10) Our Rover takeaways include one irresponsible contractor, one mistreated / slightly abused puppy, one poor, inconsistent customer service experience after another and one large vet bill that we were stuck paying. While we are certain this will not be the experience for everyone, the fact that this company so mismanaged our claim and was unwilling to step up in the end and do the right thing—considering they represented this unsuitable caregiver—leads us to conclude this is not a company responsible enough to watch out for the well-being and safety of our pets.

Love uber, Airbnb, Rover works the same way-fantastic. 2nd time using, a very bad situation. 6 days and came to pick up Hannah. Covered in fleas, urine, and petrified. Short story, injured head (mild) and pancreatitis. Rover contacted me as iif they'd honor their insurance. Nope, cost me $507.00 and . I got a "we hope she gets better".

We had a bad experience with an immature dog sitter. When we posted a review outlining our experiences, the dog sitter went nuts and made it look like we lied about our review. Rover hasn't made her change her response to our review and are glossing over her comments. I trusted Rover.com to give accurate owner reviews, but it appears that they protect dog sitters esp. if it means continued revenue for them. I will not be using their services in the future and will go through traditional channels to find our sitters in the future. If I can't rely on honest reviews, then this is just propoganda and I can't risk my dog's safety and security.